Hi everybody A former employee seems to have adjusted the business rules for "Business Stakeholder" without any documentation on it.This makes it impossible to use the role even with repairing from the "plugins" section.Is there any way to see which ...
As a data scientist who's trying to optimize the recognition of the virtual agent, I'm having trouble making intelligent decisions with this product. My understanding is that the following happens each time a user submits an utterance: 1. The utteran...
I have written a fix script to fetch some info from Computer table, also fetch data from sys_audit table for each computer records in an excel.Now the fix script is working for 1month data (2k data) but while I am trying to run it for 1lakh data, the...
Hi All, For MSFT SQL Instance, I have created two CI Identifiers.1. Name with Priority 50 2. Class and Instance name with Priority 100 Now I can see 50 records getting creates where name, and instance name both are emptyboth Identifiers have Allow Nu...
Hi,I have a field name solution which is dependent on two other choice fields . below is the scenario field 1 - Choice 1, choice 2, choice 3field 2 -choice a, choice b, choice c, choice dsolution - prod , dev, QA, training ,POC, sandbox etc.,. now ba...
hi team, how to check the survey instance is created before 30 days for the same catalog item.I need to trigger survey and survey notification only once per item with in 30 days how can i achieve it please suggest
Hi all. I have a topic block for "Create Incident", that as part of the flow allows the caller to add attachments. During testing we have seen that if we upload an empty attachment, a corrupt attachment or a non supported file type, the chat stops an...
Hi all,As per my business requirement, I need to activate NLU Model. For that I duplicated the Existing ITSM NLU model and trying to sync vocabulary sources for that model as there are large number of records. Please find attachment VS-1 For this, I ...
Hello,I want to auto close the change from review state, when all its associated tasks are closed.How can I achieve this??Thanks in advance!!
I am trying to update the date for a custom field to test a notification var newDate = "12/01/2023 02:00:00";var gr = new GlideRecord('u_incident');gr.addEncodedQuery(' u_status=Pending');gr.setLimit(1);gr.query();if(gr.next()){ var pendingSta...
We have an issue where the columns names for a report in a dashboard are not showing for users but the the data in those columns is showing on the report .Can someone help from how can I debug this issue.
Hi Team,I am new to PA module can you suggest me some blogs or community materials to study.Also any use cases related to PA please let me know.For me- I need to create trend for role utilization in ServiceNow.Kindly suggest.
Unable to change the whole welcome message in Teams integration with Virtual Agent We have a welcome message below: I want to amend the main message where it says "Let me know how I can help you today" I can find part of it in sys_ui_message (below) ...
Hi,I tried to follow Send a binary attachment using file upload: Javahttps://www.servicenow.com/community/developer-articles/attachment-api-rest-call-using-java/ta-p/2329743When uploading getting Exception java.net.SocketException: Connection reset ...
When Agent and end user connected, If agent create incident and Attach KB Article in interaction record on behalf of end user .KB Article need to autopopulate from interaction to incident
