In a custom application form i have created an flow designer for it and i need to see the flow of it when a tickets is raised inside that application form so once it is clicked i need to see the conditions running and what is the flow i have tried b...
We have a requirement related to "Tours" menu on the service portal header. When we click on "Tours" >> "Tour name" >> "Begin Tour" then tour steps populate in Modal. When we hover over the "Cancel" button, the "Cancel Tour" tooltip appears.We need t...
Hi all, We have an issue when adding catalog items to the Cart for multiple users. When checking out, Request is created, however the RITM's are all recorded as the last added user, instead of one RITM per user. For example:I log into the Portal and...
Hi All, I have a requirement to restrict some fields to be visible in available for personalize list columns in list view.Could you please help me on this. Attached screenshot for reference. Thanks,Shreya Sinha
I'm trying to create a POC for a view rule on our CMDB tables as we have an ask to lock down things based on a custom role we have created called "u_cmdb_privileged". If a user has this role or the admin role, I want the form to automatically set the...
Hi all, Every major incident has a related outage, and I'm looking to show the field 'probable cause' from the incident task table in a list view from the outage table. I managed to dot walk from the outage table all the way to the probable cause of...
Hi!I'm trying to figure out how to automate communications from Servicenow, such as monthly maintenance notifications or change to production notices and the like. Does anyone know how to do this?
I understand that, ServiceNow is been charging separately for custom tables. does anyone know if licensing is required for x_ or u_ type of tables? or will the extended tables from OOB tables will count for licensing? Any help in this regard is highl...
Hello, I'm currently creating a catalog item. Item have choice 4 choice fields. Based on the choice field 1, choice field 2, choice field 3, field 4 should populate. I thought of using generic catalog data lookup table. I've concatenated a choice...
Hi All, Hope you're working well!I want ACL script and Guidelines also If a user is part of the assignment group of an incident task, they should be able to access the incident ticket (parent) as well.Here No specific Assignment Group and No Specifi...
We configure the button for the assignment group members. However, the button sometimes appears when the user does not belong to the group.When you click the button it dissapear and the record shows the message below:How can I solve it?
Hi Team, We have written an ACL to have RW access to a field in Customer_account table. But there is an ACL which is customer_account.* which is having another role and its not allowing to modify/edit that field.Below is the * level ACL Actually the...
Hello,I want to know whether this plugin comes under ITSM Pro or notDynamic translation plugin (paid) and some dependent plugins: IBM Watson Translator Service Spoke (paid) erviceNow Language Detection Service Spoke (paid), Microsoft Azure Translator...
