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Consolidated Problem Management report

Hi TeamNeed urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have CMDB incorporated in our ServiceNow tool. I need a consolidated problems report to include: Duration of the Problem ticketLast update to the problem ti...

praveen0078 by Tera Contributor
  • 480 Views
  • 2 replies
  • 0 helpfuls

Manager approval -flow designer

Hi Everyone, I have a sequential approval.1) First, the manager has to approveIf approved2) Goes to a group for approval.  My issue: If the manager field is empty or the manager account is locked out the flow is stuck.  Is there a workaround for this...

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Thomas99 by Tera Contributor
  • 993 Views
  • 1 replies
  • 0 helpfuls

Script include

there is a script include named "cxs_UIActionConfig" - checking in PDI    What is the purpose of this script include  ========================================What is the purpose of line (60-67)=========================================isValidAddSearch...

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Resolved! Active Directory -

Hello folks... I am need to know what is the best way possible to accomplish the following : AD authentication with 60+ domainsIntegration to 36+ domain or OU.what are the steps and risks that I would need to consider? please - thanks   

Mansor2 by Tera Contributor
  • 3303 Views
  • 1 replies
  • 1 helpfuls

Worknotes updating twice in problem table

hello, by a business rule, I am updating few worknotes in problem record. It is working fine in my PDI but when deployed in Development instance of customer, work notes are updating twice. One by the ID of user who logged in ServiceNow and other by "...

SnowUser09 by Tera Contributor
  • 517 Views
  • 2 replies
  • 0 helpfuls