I need one option to be created under action required. After selecting all tickets I need to skip all tickets at a time. How to create option under actions on selected rows.
All, I am struggling with this and need some help. I am trying to pass a Tag value captured from a record producer (field name tag, mapped to the Tags (sys_tags) incident field as a lookup select box, looking up from the Label table, lookup value is...
How can hide the server options if request type is new Tried onchange catalog client script below, but not working.function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } //Type appropriate...
Will the roles be automatically gets removed from service account if it does not be used for generates tickets for 6 months?
I would like to add a the country flag to the country field on the sys_user table, for example if the country is united kingdom then I will see the UK flag next to the field. Is there a way to do this?
Please help me to add condition for CAB Definition and CAB Meetings i.e Change Request Addition Condition = normal & emergency changes(agenda items) that occurred in the past two days from meeting time.
Hi,We have a data source created in ServiceNow which generates a CSV file with sctask & places it in FTP server. This runs via scheduled job. This configuration has been there since long & few days back started getting below error. From firewall end...
Hello,I have been given the following requirements and was wondering if anyone has done anything similar and is willing to share how they did it, or if they have any ideas of how to maybe accomplish. When users are in Virtual Agent and are being tran...
is this possible to receive chat accept message for all available agents in agent workspace#agent workspace
Hi, How can I set the contact number to be for a help desk number rather than individual user contact details?
Hi Team - any idea on why the Provider notification on MS Teams doesn't generate the link to Incident?(Go to INCXXXX - this should be a clickable link from MS Teams)@Victor Chen
Hi All,Hope you are doing well.So in topics like "Open IT Ticket 2.0" we have replaced the topic block utility "Contextual search" with "AI Search", but in "Search Knowledge Base" topic the "Contextual search" is scripted, and when we are using AI se...
Good day would like to enquire about a floating embedded VA icon positioned on users desktop. Basically the icon will always be on the users desktop and when they want to chat/ need help. The VA is just a click away.
Can we test Agent workspace using ATF ? I am not sure how to apply template or click on agent assist through ATF Is it feasible and work in ATF? Also , for change management ATF, to set planned date fileld. I want to update planned date field to be ...
Hi All, Actually I was trying to hide some topics on selecting some option in VA. So here what I did:1) In properties of Topic2)In who can access option3) I have written one script which will make that topic visible only when condition is full filled...
