Hi, The 'Follow' button is not working on sc_task & sc_req_item form. When I try this on Incident form, it is working. Same is happening in our PROD, DEV but, PDI as well. anybody else faced same issue, or know how to make it work?
Hello Everyone I'm trying to create registration form. When the user selects student, it should show the student registration form. When the user selects instructor, it should show instructor registration form. I'm getting an error "onChange script e...
Hello, I want to limit script executions (via the Background Script Module - sys.scripts.do) that interact with major ServiceNow tables (dependant on User Group/Role) e.g.: prevent script execution on sys_user_group, sys_user_role, etc.I also want to...
Hi Is it good practice to report on sys_audit table? or is there any alternative ways to do reports?
I have a form with 3 reference fields, referring the same table.Level 1, Level 2, and Level 3.The referenced table is called Level and it is organized like:Description, Level 1, Level 2.When Level 1 is empty, I understand the record is Level 1.When L...
Hi,I have a requirement stated below:Once P2 incident is created approval should be triggered to Caller's manager.If manager approves then approval should go to the assigned group and if rejected Incident state should be cancelled.If assigned group a...
Hi Team ,I presently have a requirement that the shopping cart widget should display few variable fields of a catalog item.For example the shopping cart widget has only Item and quantity field available as an OOB feature but the cx requires other var...
Hi community, I'm working on the Service Portal and my requirement is to view some variable fields in in the SC Shopping Cart widget. I took the clone copy of the SC Shopping Cart widget and have added the angular ng-templates to the cloned widget.I ...
Hianyone please tell me that what is the purpose of check on "include on page load" ? please provide any example ? what it will show while giving particular portal?
Hi Team, Currently we are approving KB articles one by one. Do we have any option to make a approver to approve all the KB articles in one click ? Example : If I have 10 KB articles in pending my approvals, would like to approve all at once. Thank...
How to Create a Report for Mean Time To Resolve (MTTR) for Incident using Performance Analytics?Please help me in this.
Hello friends, I am creating a custom workflow for issuing an asset to end user through catalog item.When the catalog item is submitted the workflow triggers and the request is assigned to "Inventory" group.A Task is created for this group. Once the ...
Hi Team,Could you assist how to restrict "New Incident" for Non ITIL Users. I couldn't find any UI action on this
Hey guys! I have a problem starting a conversation on the virtual agent. When starting the conversation, the virtual agent closes and returns an error. I was taking a look at the application logs and found the following error: What caught my attentio...
