Hi All, I have a requirement where I have to dynamically populate the category of the topic to populate in either the introductory message or the survey question asked to the user. When a survey gets triggered to the user, the first question should b...
Hello, I have a requirement to change the columns of the HR Agent Workspace, I know that in Service Operations Workspace there is an SOW view in the incident table and we can modify that view and it will be reflected in Service Operations Workspace s...
While Email to case creation. How to auto populate Assignment group, caller, short description, description, priority through scripting.
Hi folks,Generally we get an error message if we don't populate mandatory fields. When I save the form(agent workspace->interactions) after filling mandatory fields in agent workspace the error message should be hidden automatically. How can I acheiv...
Once a user attaches an attachment in requested item table I would like to send an email notification to the assignment_group and assigned_to user informing them that photo has been uploaded. Please advice.
Hi Expert, I am new in Virtual Designer and basically having zero knowledge in scripting. Actually I am trying to create an action using "Script Action Utility" to search related Knowledge Based based on the text input by user. The search will only l...
Hi, Can we click "ok" button in the dialog box using ATF.Can someone help me with the ATF test step that can be used to click any button on the dialog box. ThanksPooja
Hi Community, How we can redirect user to a virtual agent topic using link ? Thanks,Pooja M
Hi, all! I'm currently working with a customer, using different sharepoint/Power Apps/excel and other 3rd party solutions to manage OKR. They have lisences for CIM - and from what I understand, a combination of idea portal and CIM would pretty much ...
Hello experts, Is there a way to cancel a flow designer flow from a server side script running on a RITM. Thanks in advance!
Hi team!Why does ServiceNow fail to find a topic when I use a single character or a single number, such as '1' or 't,' as the keyword for the topic? Thank you!
Hello Experts, While cancelling a flow designer from a server side script i am getting the following error although the context id does exist.Below is the script i am using: var now_GR = new GlideRecord("sys_flow_context");now_GR.addQuery("source_rec...
Post Vancouver upgrade the OOB EMAIL API is no longer able to POST the email if I am not using a admin account. Error: { "error": { "message": "Operation Failed", "detail": "ACL Exception. Send Failed due to security constraints" }, "st...
Hello Experts, A RITM can have a workflow or a flow or no flow attached to it. Is there any way we can check via server side script whether the RITM is being triggered by a Workflow or a flow designer flow or normal one(means no flow attached)?
Standard Change form changing to Normal Change when saved post entering the details. Investigated all possible areas. Kindly please help with this incident what could be the reason of this behaviour. Attaching the screenshot of change request before ...
