hello,
iam unable to create an Ritm Via inbound email action
as steps i followed
1. i have created an email distribution group as email xyz@gmail.com
2.And i created an inbound email action using cart Api where below code
(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
var xyz = email.body.xyz;
-----
-----
//create a cart
var cart = new cart();
//add request item to the cart
addItemToCart(' sys_id');
//submit the order to create a new REQUEST.
cart.placeOrder();
function addItemToCart(item_sys_id) {
//add item to cart
var item = cart.addItem(item_sys_id);
//set values of the catalog variables.
cart.setVariable(item, ' xyz', xyz);
----
}
})(current, event, email, logger, classifier);
so when i sent an email from xyz@gmail.com to "itdesk" then ritm should create ,but by using above code iam unable to create the ritm
and getting an error in email logs that " Email Processing : did not create or update sc_request using current"
