Resolved! Interaction - Virtual Agent Assigned To is Empty
Hello Team,I have a question on why the "assigned to" field in the interaction table via virtual agent is empty?
Forum Posts
Scenario based and Theoretical interview questions for the ITSM Developer role - 1 year experience
Hi Team, I am preparing for the interview for the ITSM developer role. I have 1+ year of experience & CSA certified.I need technical scenario-based and theoretical questions for admin & ITSM activities that could be asked. Thank you.
Resolved! Question about cloning
Hi, We are upgrading our instance.For that, we are cloning prod instance to lower instances.In this I have few questions, suggestions will be greatly appreciated 1.When cloning has done for previous upgrade, another person did the cloning for that th...
Offboarding request sometimes coming to WIP from Closed state
Hi, Some offboarding requests are coming from closing state to WIP and some message is adding in the work notes.It is showing, it is updating by the system.It is happening rarely.For request, there are RITM and Ctask are created.As checked in the Cat...
List UI Action to close selected incidents
I want to achieve on scenario :1 : Create List UI action2 : When selected any incidents upon clicking the UI Action the state should change to Close and a comment should be added to the List View.
Resolved! Convert Rich-Text pill in Flow Designer to plain text
Hi Servicenow Community, I am working on a flow that dumps the content of various "pills" (variables) into the description field. The issue is that they are being copied into the description field with HTML tags since they are set up as rich-text box...
Approval for Existing standard change template
Hi I would like to know if we can create an approval for standard change template that was already created?
What constitutes as an outage?
What is the industry standards in terms of % of degradation, before service is deemed an outage?
Activity Logs Field
Hello All, is there is a table in ServiceNow that stores case activity history
Workflow proceeds to cancellation path even when task is Closed Complete.
Hi everyone,I’ve built a workflow for a Project Work Request. After each task, there’s an If activity that checks if the task’s state is Closed Complete (state = 3).However, when I manually close an SC task as Closed Complete, it then automatically c...
when we select Check box it gives alert mesaage
i have requirement, in incident form i have checkbox field and another field is a date type field, whenever we click that checkbox field it will show alert message with "yes or no" options, if we select the 'yes' option then in the date field it will...
Understand ACL in Gliderecord/Gliderecordsecure
Hi There,I have been trying to understand difference between GlideRecord and GlideRecordSecure .I am aware that in GlideRecordSecure, ACL is enforced.However, i want to understand it better how it works in backend.I have a scenario as follows:1. Ther...
upgrade of certificates via delta exam from vancouver to xanadu
Alert :Urgent Post So I have two Service Now certificates CSA and CAD and they are currently at VANCOUVER version The last date to appear in delta exams to make it to Washington was on 7 Jan 2025 and similarly for Washington to Xanadu is 30 April20...
Help in Client Script: If user belongs to CMDB assignment group, he can edit a field in cmdb table
Hi team,Please help me with a client script on cmdb_ci_hardware table: If a user belongs to cmdb_ci_hardware table, he should be able to edit the new field "External IP". I've written the below: function onLoad() { //Type appropriate comment here, ...
Disabling Form Button.
Hi Community, I am working on a form which already has a customized button using UI Actions. When a new record is created the state is new and an approval will be automatically generated to the assigned group's manager, and I want to disable that but...
