Forum Posts
Resolved! We are not able to add the color in the color palette of dashboard.
We have created a new dashboard " Europe Ticket Dashboard", but we are not able to add colors to the color palette and even the data labels are also not adjustable as reports.
Creating incident in advanced work assigment from virtual agent chat
Hi, Agents creating incident using /create_incident in advanced work assignment , Would like to understand which flow is there backend to create INC and map fields? ThanksRoopa
Unable to Create Metric Definitions for GRC Tables
I’m facing an issue while trying to create Metric Definitions in ServiceNow.Here’s the situation:The user has ITIL, metric_user, and metric_admin roles.The user’s application scope is locked to Global (cannot switch to other scopes).The user wants to...
ServiceNow Service Level Agreements (SLAs) & timely ticket updates
Morning all, please can you help me. For Incident tickets, I'd like to introduce 4 SLA tasks, as below. Has anyone achieved building an SLA (task 3 above) for timely ticket updates. Example, for a P1 incident, I'd expect a work note (ticket update...
MRVS value in RITM
Hi, I have a MRVS in my catalog which displays asset name and serial number of user selected as Requested for field on field.The structure of my catalog is:1. Requested for field (List collector type) {independent of variable set}2. Request for, Mach...
Tracking the Assigned Group When an SLA Breaches
Why doesn’t the task_sla table include a reference field to store the assignment group at the time the SLA is being tracked? For example, there could be a case where an incident breaches an SLA while it was assigned to L1, but later gets reassigned t...
Resolved! Platform Migration issues
Hello , recently platform analytics got migrated in Dev, one of issue i am facing is the report earlier working fine . The issue seems to be permissions related, but there are no permissions issues for this user when he access the report in productio...
List collector variable choices are visible based on other list collector type variable choices
Hi Everyone,Actuallay my end user trying to select multiple option.So i just change the variable type from Slect box to List Collector1-reuirement-Landscape - SandboxRoles - it support and functional supportClient - 300 and 450 2.requirement-Landsca...
Event rule and alert management
Hi Team, I am new to event rule and alert management rule. I have a requirement:I have to create event rule and alert management. The requirement is, Add the following conditions to the new alert rule: CI Class = Cloud Service Account OR CI Class = R...
Previous Versions of KB articles got updated via trasnform map
We had a requiremnt for updating arount 2000 KB artciles approver and Valid to date we have created a transform map and set the number field as colease and run the transform map but for records the older versions got updated we want to revert those a...
How can i change the Link URL for the popoup on GENAI results
How can i change the Link URL for the popoup (Learn More) on GENAI results.Currenlty it is redirecting to external link -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1298697Need to redirect to an internal KB Article
Resolved! Changing Incident Priority Based on Alert Metric Name
Hello Everyone,We have incidents being created through Event Management. Our requirement is to update the priority (impact and urgency) of these incidents based on the metric name of the originating alert.I tried configuring this using Alert Manageme...
Resolved! Facing issue to launce ServiceNow Developer Instance
Hi I am trying to launch ServiceNow Developer instance but getting the attached page. I am not getting the regular developer instance page. How to navigate developer instance without App Engine Studio and Creator Studio.
Resolved! How to add Image in converted PDF from RITM
Hello, I am trying to add company's logo on top left corner on the header on the PDF.I am converting this PDF from RITM on Insert using Business rule. Can someone help to correct my code if anything is missing // (function executeRule(current, previ...