I can rearrange the fields using the form layout, but in the Service Operations Workspace, the 'Short Description' and 'Description' fields always appear first. I want the 'Number' and 'Caller' fields to appear at the top instead.
Your customer complains that when their users clickon the Configuration Item magnifier from the Incidentform, that they are overwhelmed by the volume ofCIs to choose from. They want to exclude certaintypes of CIs from the CI lists on the Incident. Pr...
Roles control which users can perform which actionson a change record. What are actions, which cannotbe performed by anyone, even an administrator?(Choose two.)A. Update Change Type on an existing change recordB. Delete a Change recordC. Delete a Sta...
I am trying to create a report on the Approver (sysapproval_approver) table but unable to pull the Catalog task number in the report. Tried getting it via dot walking Approval for+ but it is not showing the number. This particular catalog item has on...
On a Change Approval Definition record, what doesthe 'wait for' condition define?A. Whether the change approval is sent to an individualuser or a groupB. The state the change must be in before the approvalnotifications can be sentC. The number or per...
Table of ContentsConceptBackgroundPrerequisitesDecision Table StructureInputsConditionsResultsDecision RowsImplementation ApproachesFlow DesignerScript Include & Catalog Client ScriptCode ExamplesCatalog Client Script (onChange)Script IncludeConcept...
Requester Average Response TimeAgent Average Response TimeFirst response wait timeWait timeHandling durationDurationHold Duration
##Learning Integration:I have created below Business rule: Created REST Message method as below: Getting below error: The responseBody is : {"error":{"message":"Exception while reading request","detail":"The payload is not valid JSON."},"status":"fai...
We are using the OOTB "Follow Up" field on our SN instance. I have a requirement that when the Follow Up field is set with a date the agent will be following up on either a task or incident that an email is sent on the "Follow up" date is met. The e...
Hello Everyone, I have one requirement. in the performance analytics indicators suppose if i select date range option is 3 month it shows the 3 months data only. but as of now it shows the 4 months data. like below image. But my client deffin...
Hello, I followed this link: https://www.servicenow.com/community/virtual-agent-forum/virtual-agent-ai-search-topic-block/m-p/2963087#M8763 My scenario is after following the steps in this link I was able to change the 'I need more help...' to 'Show ...
I need help to track cpu count changes for serversa/ tables can be sys audit or sys history line - which is preferred?b/ tables can be linux or windows tables, or just overall the computer table?c/ I am in a domain separated instance, so I will need ...
Import_admin role can create any issue(s) and whats the process your organization follow to give this Role to anyone. Any impact and Risk from Cost/license perspective too in assigning this or any precutions assignee need to take first.
Hi all, We are getting this error when opening the on-call calendar: "You are viewing the calendar in [object Object] time zone. Please change the calendar to the time zone specified in your user profile (US/Eastern) in order to be able to provide c...
Situation:Reviewing and cleaning up a technical service offering that's being phased out.The company has restructure one team into multiple teams, each with separate service offerings.I'm mapping all application services associated with the original ...
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