Scenario To compose and send an email out from a Problem ticket, so it is shown in Worknotes Given
Scenario To compose and send an email out from a Problem ticket, so it is shown in WorknotesGiven a Problem a ticket
Forum Posts
Resolved! How to add an "On-Hold" button in the Problem Ticket screen to pause SLA?
Hi All, we have a requirement to add a "Pending/On-Hold" button in the Problem Ticket screen. The purpose is to pause the SLA when the root cause analysis depends solely on a third-party vendor.Additionally, this button should be visible only to the ...
Interview question on ITSM for exp(1-2)
Hello Community,I am having interview on next can you share possible interview questions and real time scenarios for the experience (1-2) years on ITSM.
UI Component Deployment Issue: OAuth/Basic Auth Authentication Problems on Vendor Instance
Hi ServiceNow Community, I'm having trouble deploying a UI component to my vendor instance and need some help. THE PROBLEM:OAuth gives me: "Current profile vendor-basic uses method oauth which is not supported"OAuth-MFA gives me: "Current profile ven...
Platform migration : Can admin modify the Owner dashboard?
Hi Team , we are unable to modify dashboard which is created by owner getting error ,
SCCM Configuration Data Not Populating in alm_asset Table Despite Valid Discovery Range
Hello ServiceNow Community, I'm facing an issue with SCCM integration where assets with HTH SW Configuration are appearing in the alm_asset table, but no configuration data is being pulled from SCCM into the config file. I've verified that SCCM does ...
How to show Individual count for each month and each state on PA report
I created a PA report which gets data from past 12 months and I used a state breakdown so that it shows count for each state. I want to trend it by due date. But the report shows cumulative counts of the records for 12 months, i want to display indi...
How to automate the excel import using transform map in Scope app
Hi Everyone,@MrMuhammad I need some assistance with my scoped application. I'm trying to automate the process of uploading Excel data to my custom table once my request is approved.I referred to the following link: Automate Data import from Excel Fil...
Need help on this enhancement
I have attached the enhancement screen shot and few more answers i got . please help me out of this enhancement.
Unable to construct prediction URL for your system ID :app131029.ord191.service-now.com:dev187126002
Please help to resolve this issue while syncing vocabulary for NLU
Category Pagination on Metric Type only showing first category
I've selected "Category for "Pagination setting for Service Portal view" on my asmt_metric_type record, when I preview the survey or send it to a user it only gives the first category and its set of questions, this holds true and shows the first cate...
Unable to remove role(s) from ACL
I'm trying to remove the following roles from the kb_category.create ACL but I'm not able to. sn_customerservice.requestersn_esm_userI've elevated my permission to security_admin and still unable to delete. I noticed that the 2 roles are in the Custo...
How to hide "View all request" dropdown on menu items in Service Portal
I am able to display the count by using out of box menu item script. How to hide the "view all items". I want to directly go to the list page not the dropdown. how to hide that ? I tried removing that part of code but that doesn't work !This is the c...