Hello everyone!I have a requirement to build a report for our leaders to view when they are reviewing metrics. They need to see a report that shows the total time from Story creation until the story is completed and they need to see it as an average...
I have created after insert business rule on sys_email table(condition: subject contains dmn). Basically when when end user reply to system mail with attachment that attachment should be copied to the demand record. Currently as per below script we a...
Hi,Is there any direct method to delete MRVS rows in server side script like what we have similar to addRow() ? Or i need to gliderecord 'sc_multi_row_question_answer' table and delete records there ?The resources available in community mentions abou...
I just got my instance, and I want access to virtual agent features. I visited "Conversational Interfaces Guided Setup" to install all the necessary plugins but ended up getting the following error message:Can anyone please help me with this issue.
I'm planning to support multilingual users for our Virtual Agent topics. What are the recommended practices or tools available in ServiceNow to handle translation, context, and language switching without duplicating entire topics manually?
Hi Team,I’m encountering the following errors while creating a new Change Request using a Standard Change Template:"Fields Description, Backout Plan, Test and Validation Plans, Implementation Plan populated from a Standard Change Template cannot be m...
How can I accurately confirm the time it takes for an Interaction with a Virtual Agent (VA) to be marked as faulted and labeled as "Abandoned"? When reviewing IMS Transcripts, I've noticed some chats where the message "Sorry, the conversation is time...
i am facing one issue. if i am submitting a request from service portal, a particular catalog ui policy is running. But if i am inserting a record in that table by importing xml, then that ui policy is not working.
Hi,I am facing issues in accessing topics in Virtual agent in PDI. All the topics in designer are empty. Can anyone tell me what plugins do we need for this?
I'm a bit confused about when to create a separate NLU model vs just adding intents to a model set in the Virtual Agent configuration. Is there a recommended approach when designing topics for different departments or functions?
I have a use case where, after submitting a specific catalog item, I want the Virtual Agent to automatically greet the user and continue the conversation based on their request. How can I invoke a specific VA topic programmatically or through a post-...
Hello Everyone, I have one requirement, i have three sets Network,Data,Enterprise and each sets groups having again 2 groups Network -Client Network assignment group, Retail Network assignment group Data - Agent Data, Client Data...
Hello All, If there are multiple RITMs under a single Request and one of the RITMs is rejected, I want to set the Stage of that RITM as Cancelled, and Stages should show in red colors.As you can see in the image above, if I reject the first RITM, the...
How to make stages circles red when stage is closed incomplete and stage canceled On RITM
Hi Community,I’ve added a condition for my UI Action, but the Visibility > Roles field is showing as mandatory. I’m not sure what role should be assigned here.Could anyone guide me on what role I should set, or what’s the best practice in this case?T...
