incident opent by will populate Assigned To
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‎01-28-2024 06:33 AM
Hey! I need help
I want when saving a new incident (new), if the fault is not marked as a call log that would be false (this is a checkbox I created) then to automatically populate the Assign to with whoever created the fault. I tried everything and it doesn't work now I tried client script-onSumbit that its not work!
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‎01-28-2024 08:43 AM
Is this a business requirement
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‎01-28-2024 09:09 AM - edited ‎01-28-2024 09:10 AM
I hope your field type is "true/false" if so please update 6th line in script as below
if (callregistration == 'false' && g_form.getValue('assigned_to') =='') {
Best Practice :
Populating Assigned to should be based on Assignment group
Regards,
Shyamkumar