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incident opent by will populate Assigned To

yardenKrispel
Tera Contributor

Hey! I need help
I want when saving a new incident (new), if the fault is not marked as a call log that would be false (this is a checkbox I created) then to automatically populate the Assign to with whoever created the fault. I tried everything and it doesn't work now I tried client script-onSumbit that its not work!

 

 

yardenKrispel_0-1706452231055.png

 

11 REPLIES 11

Is this a business requirement

shyamkumar VK
Kilo Patron

@yardenKrispel  ,

 

I hope your field type is "true/false"  if so please update 6th line in script as below 

 

 

if (callregistration == 'false' && g_form.getValue('assigned_to') =='') {

 

 

Best Practice :

Populating Assigned to should be based on Assignment group

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar