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I have a doubt regarding scripting

My requirement is when user enter user field then Email, manager phn no should auto populateMy qn is here in gr.addQuery('user_name', xyz)we are getting user ID from client side consider abel.tuterso then in addQuery we need to write gr.addQuery('use...

adlerl by Tera Contributor
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  • 1 replies
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Resolved! Set parent task status based on the child task status

Hello Team, I have a requirement where Parent task will have 9 child tasks, Parent task status should get set based on the child tasks status, for example if all 9 child tasks are in "closed completed" parent task status should be "approved", if any ...

Community Alums by Community Alums  
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  • 6 replies
  • 0 helpfuls

Resolved! getCategories on SOW Create Change Request Page

On the Create Change Request page in SOW, an API called getCategories (/nav_to.do?uri=sys_ws_operation.do?sys_id=57c1b71f77b73110b595aeb4bb5a9903) is used to pull back the filters for Standard Change Templates. In my OOTB PDI, this retrieves a list o...

Resolved! VA / AWA Message and Greeting Configuration Query

How can i personalise the initial virtual agent greeting so that the recipients first name is show, for Example Hi David I'm you IT Support Virtual agent The message currently displayed is stored in the sys_ui_message table and currently states “Hi, ...

Nick124 by Tera Contributor
  • 501 Views
  • 1 replies
  • 1 helpfuls

ServicePortal

I need to create one popup(Thanks for the feedback) & Reason (Information in the article was read & write) when the user tryiing to submit the feedback. Two options like --> YES : No -- > user select YES then popup and Reason should be visible on Ser...

Resolved! Hide form container based on field value?

Hi I am trying to hide a form container (I could be wrong, but I'm sure that's what its called ) based on the the value of the task type field. I was thinking of scripting this however I am able to see it on form designer & form builder but can't fin...

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thrsdy1512 by Tera Expert
  • 501 Views
  • 8 replies
  • 1 helpfuls

Best Practice for ATF Standard Chnage

Hi Community, What would be the best practice to create Standard Change ATF either through picking a Standard Change template or creating the Standard Change Template on the fly in ATF. Thanks,Bhuvan B.

bhuvan by Kilo Expert
  • 194 Views
  • 1 replies
  • 0 helpfuls