Hello All , I have generated a request from an order guide which contains 4 items .Obviously this request has generated 4 RITM for all the 4 items .The fact is , the billing system is an external tool .My question is to know , how could we identify t...
In ServiceNow Change Request, we have Planned Start Date and Planned End Date. If the scheduled dates conflict with another change, it shows a conflict. In such cases, we choose a date that doesn't have any conflicts. However, if I click the Implemen...
I need to create a user criteria that meets the following criteria: The Contract table is ast_contract, the Contact table is customer_contact, and the Account table is customer_account. This should be an advanced user criteria with a script to check ...
Hi Community, in my organization, we separate the responsibility of service catalog and request management. But from the description, i found it is so hard to tell the difference and they are under different domain illustrated in the capabilities map...
Have anybondy implemented this integration, please suggest if someone has implemented this.
I am using serviceNow UI builder, and tried to create new record in table "CommitteeHierarchy" using form bind with the same table and button triggering the event "create record". It works if all field values are string format. However, it fails if a...
I am working on a salesforce integartion in servicenow in CSM in PDI, I have sucessfully managed to configure outbound rest message for case(when created in servicenow it is getting created in salesforce) , however i want to fetch the case in service...
Hi, We have a catalog consisting of an MRVS. The requirement is to create as many SC Tasks as the number of rows in MRVS. This is achieved.However, under variable editor section of each SC Task, it is required to show only "1 row of MRVS" for which t...
Please help to create an agent in Microsoft Copilot Studio that will answer the end user on the status of open tickets.
Hi , I want creaate a script include and client script for GRC:Advance core Issue triage,in onload client script wrote to get value of field and call a script inlude to fetch particular group based on that field value. But the script include not trig...
I created a Flow designer with Do the following logic and created multiple parallel approval when certain condition matches. But how can i stop the flow until the triggered flows are actioned.
Hello Team,I'm working on a Virtual Agent (VA) and noticed that the topic confirmation message currently uses the format:"You'd like help with {Topic name}. Is that right?"However, I want to enhance the user experience by including the topic descript...
All, If the utterance matching only one topic. Is there an out-of-the-box feature in ServiceNow Virtual Agent (VA) that allows the VA to confirm with the customer user, based on their utterance, whether they are inquiring about a particular "TOPIC" ...
I made a post the other day asking about canceling flows.This morning, I checked to see if there were any comments and I saw that it was "Marked as spam". Is there anything I can do to prevent this or resolve it? I submitted an "abuse report" but the...
