Inquiry About Creating a New Catalog Item

[Sonali01]

Hello,

Could you please clarify if it is acceptable to create a new catalog item called "Hardware Support" and deactivate the old one? What potential drawbacks should we consider if we proceed with this?

The reason for deactivating the old item is that one of our developers made changes to the hardware support catalog items and created 30 update sets with unclear naming before leaving the company. All update sets are in a completed state in DEV, making it difficult for us to determine their purpose. Our team believes it would be better to create a new catalog item and deactivate the old one.

Since we are all still new to this process, I would appreciate your guidance on how to proceed.

Thank you!

[Najmuddin Mohd]

Yes, so that the Sys_id will be same.
Regards,
Najmuddin.

[Sonali01]

Ok thanks

[Najmuddin Mohd]

If the above post helped you, can you kindly mark it as helpful and Accept the solution.

Regards,
Najmuddin.

[Sonali01]

Hello Najmuddin,
quick question when you smentioned
Now, remove the entire catalog from Dev.(You mean mark CatLog active as false?)

Thanks