Hi, We are upgrading our instance.For that, we are cloning prod instance to lower instances.In this I have few questions, suggestions will be greatly appreciated 1.When cloning has done for previous upgrade, another person did the cloning for that th...
Hi, Some offboarding requests are coming from closing state to WIP and some message is adding in the work notes.It is showing, it is updating by the system.It is happening rarely.For request, there are RITM and Ctask are created.As checked in the Cat...
I want to achieve on scenario :1 : Create List UI action2 : When selected any incidents upon clicking the UI Action the state should change to Close and a comment should be added to the List View.
Hi Servicenow Community, I am working on a flow that dumps the content of various "pills" (variables) into the description field. The issue is that they are being copied into the description field with HTML tags since they are set up as rich-text box...
Hi I would like to know if we can create an approval for standard change template that was already created?
What is the industry standards in terms of % of degradation, before service is deemed an outage?
Hello All, is there is a table in ServiceNow that stores case activity history
Hi everyone,I’ve built a workflow for a Project Work Request. After each task, there’s an If activity that checks if the task’s state is Closed Complete (state = 3).However, when I manually close an SC task as Closed Complete, it then automatically c...
i have requirement, in incident form i have checkbox field and another field is a date type field, whenever we click that checkbox field it will show alert message with "yes or no" options, if we select the 'yes' option then in the date field it will...
Hi There,I have been trying to understand difference between GlideRecord and GlideRecordSecure .I am aware that in GlideRecordSecure, ACL is enforced.However, i want to understand it better how it works in backend.I have a scenario as follows:1. Ther...
Alert :Urgent Post So I have two Service Now certificates CSA and CAD and they are currently at VANCOUVER version The last date to appear in delta exams to make it to Washington was on 7 Jan 2025 and similarly for Washington to Xanadu is 30 April20...
Hi team,Please help me with a client script on cmdb_ci_hardware table: If a user belongs to cmdb_ci_hardware table, he should be able to edit the new field "External IP". I've written the below: function onLoad() { //Type appropriate comment here, ...
Hi Community, I am working on a form which already has a customized button using UI Actions. When a new record is created the state is new and an approval will be automatically generated to the assigned group's manager, and I want to disable that but...
Hello,I am using the following GET query to retrieve all possible states for incidents:https://yourinstance.service-now.com/api/now/table/sys_choice?sysparm_query=name=incident&element=state I’ve added the "personalize_choices" rule to my user, but ...
Hello, I am facing a challenge with our ServiceNow Employee Service Center site. We have three knowledge bases with similar categories, and when accessing the knowledge base, three duplicate categories are displayed. As a temporary workaround, our de...
