Hi All, I have a requirement to add task sla to the custom table when record is created.I created an SLA Definition with retroactive start and set as "Created" but task SLA is created only when I update anything on the record. Appreciate if you help ...
There is a catalog Item say 'XYZ'. It has a attachment variable field named as "Upload Picture".Upload Picture is a variable inside a Variable Set. There are two more variable whose type is HTML and their names arePhoto(image) and Preview(preview).I...
Hi All, I have requirement to create custom RITM and Task tables and mirror these tables as RITM and SC Task tables. I got variable editor on RITM but not able to display variable editor on Task table. How do I get variable editor and variables displ...
We have an email notification that is triggered when a particular event occurs (which is nested in and is working within a Virtual Agent topic), however if I try to populate the opened_by or opened_for variables to show the user's name and email addr...
Can we run single guided tour on multiple list in csm workspace.
Hello All, We recently enables AI Search and we use ESC Portal. When we click on AI Search Result suggestions from global search bar, the system is taking us to the native view from. Have gone through many articles and unfortunately none has helped m...
We recently enabled ServiceNow Virtual Agent bot on MS Teams and enabled it for all org. Now when anybody pastes a ServiceNow link in MS Teams chat with anyone, an embedded link for VA gets added to the message. Before sending the message it can be d...
I would like to create a report to show how much we've reduced our open ticket backlog by Month this Year. I do not want to see same day, same week, etc. I want to show Jan, Feb, Mar, and so on and how much the open backlog has decreased month over m...
Hi everyone, I'm building out a Dashboard for monthly statistics on a Support team and am having trouble with one metric in particular: The amount of tickets that were reopened within 7 days of them being closed, the idea is that if it takes more tha...
Hi Community, I have an item which has variable called manager based on the manager selected by the user only the assignments (like a number on the same table where manager is also present) related to the particular manager should be shown up in the ...
I cannot find any proper reference for implementing AWA with shift handling, please attach reference material if you know any . Thanks!
Hello,I hope you all are doing good..I have a Walk-Up portal Customization required.I want to implement 3 Buttons in the portal and each button being Dynamic.Which is, If I click on a Button--> The next 2 options should be related to that particular ...
I want to add Recent catalog tasks created by user in record information in SOW similar to recent incidents. I am able to add the information however I want to know where to modify the script to display the requests. Any suggestions please.
Hi all, Does anybody know OOTB behavior for the new Task SLA record which is created for an incident, when the priority of the incident is escalated ?Does the start date of the new Task SLA reflect the date the priority of the incident was escalated ...
