Hi all. I have integrated the teams with Servicenow and whenever I'm getting the approval for change request , I can get the pop up from the teams ui page. we can approve the request from here itself. the issue is like now , we can't get the approval was not hitting the Servicenow tool, the teams pop showing like approved but in the tool not reflected. could you please help on this issue and also we don't have the inbetween records of both tool and teams. what was the cause and how to troubleshoot this issue? some users only facing this issue.
