Hi Community,
We have several use cases where we'd like to trigger VA Topics by our iPaaS system (Workato).
For example, Workato captures users their password is about to expire. We'd like Workato to send a message to these users on the VA Teams channel, with a link to our self-service portal, and a link to a KB article how to use it.
Another example, Workato captures an approval request in a different system (other than ServiceNow). We'd like Workato to send a message to these approvers where they can approve or reject the request by clicking a button which will trigger an API call to that system.
Assuming we have the topics which do these actions, how can they be triggered by Workato?
Thank you !
