Two sets of approvals should go out at the same time, and only one user from each group is required to approve. The two sets of approval are: 1. send to the Ownership group 2. according to knowledge article it should go to particular group, for examp...
field variable values are not capturing in sctask but capturing in RITM , can any one suggest me how to capture in SCTASK , i kept the condition for the field variable by using client script
I see that there are a lot of chat type interaction records are created in interaction table but how do I figure out from where and how these users created these entries. My goal is to figure out who all and using what sources they are submitting re...
As you can see in the image above, there are so many closed ritms that the stage column is not completed. And it occurs with many catalog items. Where should I search to found the problem? I do not know if there is a Business Rule that close the Requ...
in a Project there is the need to create a State bar or status bar for a process for instance incident and we can dynamically identify the state of the incident that me as a requester open
Hello all,I am looking for a solution on how to auto- assign the groups (HR mainly) of an existing user to their groups when he/she returns from leave/PTO. Do we have any OOTB solutions in the newly released versions or any changes that I should be m...
can anyone help me out with how to stop auto print in background script which value I don't have passed in current session still its printing. and which value I have passed in BS that is printing at last of after all auto printing stuff ?? how to avo...
Which job from scheduled data collection is populating this fields?I ran the ondemand Benchmark Historical Data Collection - seems to be that one.When I press download with set 'ITSM Service management' and 'Compare with your Industry and user Size' ...
Hi All,I want to display server details in dashboard and selected reports , table cmdb_ci_server, but it does not list any columns that are under related items, I am looking to get the value under Related Items > Runs or Used By. Can you provide me ...
Hi Devs! Hope y'all doing great!I come here with a question, my customer's requirement is to create an incident from Virtual Agent but prior that, see if there is a similar incident already created based on the short description provided.Now, I can s...
Can we activate virtual agent plugin in on-prem ServiceNow instance? If yes, once we activate VA plugin then will interactions be created based on conversation with VA?
I have one custom table with field "number". It is string type field and auto-populating with incident number. I want this table to be in related list of incident table. In related list only records with same incident number should be visible.
hi im trying to join 2 tables, to get a list of assets being assigned to the same user. is this possible?cmdb_ci_computercmdb_ci_acc
Hi, I need someone to help me with link where I can learn more on Request Management and Catalogue Management.I need to learn everything about it. Any info will be appreciated
Hi team,I need to use a workflow to send email alerts if there are only 30 and 60 minutes left for the Change Planned End Date yet the ticket State is not in Review, Close or Cancel.But the issue I'm having is even if there is 4 hours before the plan...
