Hi everyone, We want to use the 'mailto.approval' and 'mailto.rejection' email templates in the email that gets sent out for approving or rejecting Contracts, but when clicking the approve or reject buttons in the email, it is not associating it bac...
How to add automatic messages for agents in interaction in SOW ?
I need to create a request when an email is sent to a specific email address. What configurations are required for this?Currently, my org has an existing email-to-incident setup, where sending an email to vjdev@service-now.com automatically creates a...
Hello All, I have one field named "Requested for" and that field type is requested for only and this field type behaviour is it will autopopulate logged in user name over this field as default value. To remove default value from this field I have add...
Hi, I need to allow user to select date after 7 days but it should calculate only business days not weekend. In our project as per client we follow Friday, Saturday as weekend and I need to exclude Friday, Saturday. When user select date then it sh...
Hi,We are exporting user details from user table to excel sheet.But we are unable to get Assignment Group details to which the user is part of.Assignment Group is a related list in the user form, so we are unable to get that details while we are expo...
Hello, I can't see the agent assist in the Service Operations Workspace, specifically when I am on an Incident (Request, Problem) form: What can I do? Maddalena
I have a string field in my catalog item called ' Release Id' , I want this to be changed to reference filed. Will this have any impact on already created record? If yes, How to fix it
i want to create a view where i put some field data from the knowledge and add two customize button on that can anyone tell me how i can achive this in playbook
Is it possible to create a business rule that would automatically create a Problem for any Incident that has been placed in Hold status for 14 days? Thanks!
Hi all! I am new to the community forum but not new to using SN on the job. I am currently in the role of a PRB mgr and looking for resources to help me keep my process area up to date. Anywhere specific I should start? Any/all help greatly apprecia...
It works if you go through login.do > login_with_sso.dobut it doesn't work if you refresh with a specific page after logged out e.g (/now/nav/ui/home) and idP login prompt. It will return the the specific page instead of (/esc) the changes i made as ...
A user has locked a KB article and no other user can edit the KB. I know who has the KB locked. But, the admin cannot locate the 'release lock' button so that the KB article can be released or unlocked so it can be edited.
Hi,Is there any cart configuration that could be used to display the row total on an order guide? OOB, it shows the order total, but not the row total. In the screen below, if the user wants to have row total = quantity * price, is there any setup to...
