To get to know about scheduled jobs
I have gone through the discovery model and software installations , I just want to know which scheduled job populates the installations in discovery model.
Forum Posts
Onclick of UI Action, an email client should be opened with some body of data autopopulated.
Onclick of UI Action, an email client should be opened with some body of data autopopulated.I am using this function-emailClientOpenPop to populate some different to,subject and body.It is not working.please help me with any other functions we can ac...
Delegation - Can an approver designate multiple delegates for separate processes/applications??
Can a manager designate multiple delegates for separate processes / applications ?Is there any Out of the Box way to do the same?For example, as a manager, I want John Doe to be my backup approver for Service Catalog items.However, I may want Mary ...
Knowledgebase: Favoriting Articles
The UI of our employee articles only have certain options to favorite articles and I wanted to ask if there was another option. Right now if an employee wants to favorite an article there are two options I am aware of: 1. We have featured articles pr...
How to compare sys_created_on date with another field using client script
Hi, We have logic to implement that for the records whose created date is greater than 2 Oct,2024 , when user selects a field as Contract , another field is updated as valid.If created date is lesser than 2 Oct,2024 and user selects as Contract, f...
Resolved! How to set highest business criticality filed value in script
Hi All, I am trying to get highest business criticality choice value to set on cmdb hadware,based on relation ship.If any CI is having relationship with multiple application i want to set up Highest value of business criticality to hardware CI.I trie...
If we click on older version of the knowledge article in portal, it should download a pdf
We have a knowledge portal where we want the older version of the article to be printed when clicked on its URL (link) without opening it in the new tab.
Issue in import subcategory with category from excel into staging table
Hi,I am trying to import an excel sheet into incident table with category and subcategory columns using import set.While importing the data in staging table, the subcategory value is different than expected. In staging as well as Incident table, ther...
Loaner asset which is is not pending disposal andRepaired state are showing in loaner request form
As per the product documentation, asset with any one of the following states and substates should be showing in the loaner asset form. But we have assets showing up in the form which doesn't belong to these states.Please let me know which script deci...
How to hide "Show me everything" option on Virtual agent chat window.
Hello Community,Could you please let me know on the steps on how to hide "show me everything" option on VA chat window. I tried creating the system property "glide.cs.disable_show_me_everything" and setting value as "True" but it didn't work. Thanks,...
I want to move some records into group table with different type values using transform map?
Hi All, Please help me on this, I am not able to move the type values into ServiceNow group table.Do we need to use scripting for this one? Thanks & Regards,Gopi.
Resolved! how to add a new record in sys_search_sort_option tyable in servicenow?
On adding a new record and saving, it throws an error, mandatory field not-filled "Application Search Config". But that field is not showing on form. I tried to bring it on the form through configuration but that field is already in the selected slus...
Employee Center Footer Spacing Issue
Hello Team,I'm setting up the Employee Center and have added footer menus, but there's too much space between the menu columns. Can anyone advise on how to reduce the spacing between the footer menu items?
Resolved! Unable to reply a user who is not the part of user table when incident is created
Hi, We want to enable users who are not part of user table to create incident by mailing to the instance link.Now incident has been created after receiving the mail. But how to enable a notification to that user that incident has been created.I have ...
Increase the width of service portal virtual agent chat
Hi All, I have a requirement to increase the width of virtual agent chat in portal.Chat is configured via "Service Portal Agent Chat Configuration" this table Is widget responsible for making the changes / do we have the configuration where we can ad...
