Is it possible to apply SLAs to a custom table in ServiceNow without extending the Task table?

Prathamesh45
Tera Contributor

3 weeks ago

If yes, what are the steps to configure SLA definitions for a custom table?

  1. What conditions or configurations are required to make SLAs work on a custom table?
  2. Do we need to enable any plugins or set up special relationships for SLA tracking on non-task tables?
  3. How can we monitor and report SLA progress for records in a custom table?

 

 

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Dan O Connor
ServiceNow Employee
ServiceNow Employee

2 weeks ago

Should be no real need for anything special here, SLA Management is pretty well service out of the box. 

You can simply setup a SLA Definition and then point it to the table you wish to have it on. Then setup your conditions and triggers. 

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Mohammed8
Giga Sage

2 weeks ago - last edited 2 weeks ago

Hi @Prathamesh45 ,

1) Yes, its possible to make SLAs work on custom table. Example:

Mohammed8_0-1764944752852.png

 

2)No extra plugin required

3) One way i can suggest is to keep SLA related list on record of you custom table for traceability similar to incident form

 

If you find this answer useful, please mark it as helpful/solution accepted,

 

Regards,

Mohammed Zakir

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