Dear all , i just wanted to understand , is it a best practice to change assignment group of all child tickets automatically when we change parent incident assignment group . This kind of scenarios we will see only when we have a major incident. We d...
Hello All,We are new to configuring Virtual Agent. here we are trying to Validate the logged-in user company to get the values.for Example:User 1 -- ABC CompanyUser 2 -- XYZ Companysteps to produce:Based on the User Company below two lines should be ...
Dear all , There is a requirement to pull data from Computers table from Power BI to build a reports . For this i have created an API by navigating to Rest api explorer. In addition to this i have created user profile and added rest_api_explorer role...
Can someone please help me with the steps or any material where i can learn this integration with SAP ChaRM & SAP SolMan. I have tried to check on net but couldn't found much resources.Please help me out as i am new into this integration
Hello folks,I have a requirement of changing a choice field type to a multiple selection on a Change request field.So what I have seen, it's not possible unless in Catalog Item with list collector or in Change, but using list type and customise a tab...
Hi All, All of a sudden im getting "Access to this content denied based on report_view field ACLs." in configure function field in the reports. I found few ACLs blocking and de activated it but still showing same error . Found one error in debugging....
We have set up the VA & Teams integration and this works for 3 users. Other users with the same Teams app permissions are getting : The 3 that do work were setup a week or so ago as pilot users. The others were granted Teams permissions to see the ap...
Hello,I have 5 mandatory variables that only the tech should fill in once the auto-generated SCTASK is assigned to the group.However, the SCTASK cannot be assigned-to a tech until all mandatory fields are completed. Any ideas how to make those vari...
How to configure custom chatbot (virtual agent) for custom portal in Vancouver release from scratch?Please propose solution from the scratch or give some needful steps. Yours reply will be appreciated.Thanks
Hello Experts,I have a Use Case: I have a list of RITM numbers. For these RITM numbers, the approval is pending from a long period of time i.e the state is in' requested 'in the sys approval table for a long time. I need to write a script so that i c...
When Users trying to raise incident through Interaction and then Configuration item field taking 1,2 minutes to populate on form level.What could be the possible reason for this slowness issue?
Hi Team, "u_solution" is a field in child table"sn_ind_tmt_orm_order_line_item" is the child table is in scope 'abc'"u_temp_solution" is a field on parent table"sn_csm_om_order_line_item" is parent table for reference which is in scope 'xyz' I have ...
Hi All,I am having a datetime field in servicenow with the name "issue_first_occur". I tried with below script, but it is not working. Please help me with the script that when someone selects the date in future, the script shouldnot accept itI create...
Hi Everyone,In the Service portal, we are having OOTB Widget--"SC Category Page"By default it is showing the 9 catalog item in SP portal. I need to change to 6 catalog item. So, where I need to make the changes. Thanks in Advance!!
Hi Team,We have a child table "sn_ind_tmt_orm_order_line_item" with column as 'u_solution' ,its a string field and a parent table 'sn_csm_om_order_line_item' with column as 'temp_solution', its also a string field.Now the requirement is to Delete the...