I've updated the Support Options in Virtual Agent (the 3 buttons in the top right corner) with the label we want to use and also with the phone number to the Service Desk. The problem is that it isn't updating in VA. I still see the original OOB st...
Hello,We have a requirement when we add some text in chat bot it will shows the result of catalog item and knowledge bases first it return the AI Search result and its working as expected but after that if I click for I need more help it shows the co...
Hi all, Please help me turn off the AI search feature in the Utah release Previously, there was an option to turn off but now I'm not able to do it. Kindly help . Thanks
I am trying to build a catalog item which can be ordered directly via the VA. So for this I also need to give the users the option for ordering for someone else. For this I can't show the entire sys_user table for the user to choose from as there are...
Hello, I would like the virtual agent to display all the assets tagged to a user when the user enters their name in the virtual agent client. Is there a pre-defined way to do something similar to this? If not, what would be the conventional or indus...
Hi everyone,We are using "load_active_only = true" code to keep current conversation history and it is working fine. Thanks to @Mark Roethof . But when a case created is opened, it is observed that multiple interactions are associated with that HR ca...
Dear Community, We want to change the popup VA tender to the conversation to display it as a conversation in the virtual agent interface. Could you please give us a hint on how to make this change? Many thanks! BRArmine
how to deactivate string type system property ?
Hi experts,How can we remove VA chat history after the user logs out. Whenever user logs back in they should not see previous conversation. Currently, I have tried below code but this is clearing chat whenever page is refreshed, or when user clicks o...
Which trainings I need to complete in now learning to get voucher for virtual agent Micro Certification?
Hello All, I cant able to provide awa_agent role to the users, due to this users cant able to access the Status in Agent workspace. Can any one suggest me how to proceed further on the same. I have tried to add 'sn_templated_snippet.template_snipper_...
Hello All,I want to Trigger an Event from Virtual Agent using 'gs.eventqueue('Event Name','Glide Record')'. But I cant able to Trigger the Event using above method. Can anyone help me how to trigger Event from Virtual Agent. Thanks & Regards,S.Swaroo...
Hi, am trying to get user details in scoped application and using the following syntax:var empid= gs.getUser().getRecord().getValue('employee_number'); It's perfectly working in global but not in scoped. Any help will highly appreciated
I want my bot to pause for 15 minutes, so I used the Pause topic block within my topic. But, when I tested my topic, I get this (I was expecting it to pause for 15 minutes)This is how the pause topic block looks like where spoke and subflow values a...
Can someone please help me with the code to configure such that a Virtual Agent automatically opens when portal loads instead of user clicking on the widget every time.
