Is it possible to auto resolve the incidents based on short description with virtual agent

[Adarsh kumar si]

There is a requirement to auto resolve incidents based on short description  as soon as it is assigned to any group. 

NOTE:-- Incidents are created from integration (i.e. Affected user is integration user).

Thank you

[drbob]

Well, it could be done with a Business Rule so I'm sure AI can manage it...

I guess where you might need AI is the "based on short description" part - depends whether it's an easy "SD contains X" vs "SD interprets to mean this is about X". However, integration created records are likely to have more predictable SDs.

If the SD is easily determined, write a BR with some test condition or maybe a regex. Save your AI tokens...

[Adarsh kumar si]

Hello @drbob 
Thanks for your response, I tried by business rule , but we have  to use Virtual agent . 
Could you please help me how we can achieve this requirement?