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Tuesday - last edited Tuesday
Hi everyone,
There is a field called "Resolve Time" in the Incident list view, which is currently displayed in seconds with the type is Integer. Is there a way to convert or display it in a date format showing hours, minutes, and seconds instead? When I try to change just "Integer" is visible and unable to add a new field class.
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Tuesday
No, you can't. And also: you shouldn't. You would be creating technical debt and all logic behind it would fail. If the business case is valid, you can create a custom field that calculates the display value from the resolve time field.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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6 hours ago
Can we disable or hide the "Resolve Time" field? What potential issues could this cause?
The customer does not want this field to be visible while generating reports. Even though users can manually choose the fields they want in reports, the customer prefers that this field is not visible at all.
Could you please suggest the best approach to handle this requirement?
