Dashboard/Reporting Question

[MikeSben]

How do I create a report where it counts for both Incidents and Requests assigned to an agent? 

Our helpdesk team is working on both incidents and requests. I'm creating a dashboard that will show how many combined incident and request for each agent.

At present, I have created 2 reports to accomplish this

• count of incidents
• count of requests

So if John has 2 incidents assigned and 3 requests, I'd like to show on the report 5 total tickets.

I'd like to simply the report if possible. 

[BillMartin]

Hi @MikeSben ,

I suggest you start using the out-of-the-box reports and dashboards first. If it does not meet your needs then you can easily duplicate an existing dashboard and customize accordingly.

I have created some guided videos for your easy consumption.

Here is How: How to Create ServiceNow Dashboards

Please mark it as helpful and accept as solution if you find it lucrative