Is there any way to change the OOTB incident field type?

[Sruthi_2511]

Hi everyone,

There is a field called "Resolve Time" in the Incident list view, which is currently displayed in seconds with the type is Integer. Is there a way to convert or display it in a date format showing hours, minutes, and seconds instead? When I try to change just "Integer" is visible and unable to add a new field class.

[Mark Manders · Accepted solution]

No, you can't. And also: you shouldn't. You would be creating technical debt and all logic behind it would fail. If the business case is valid, you can create a custom field that calculates the display value from the resolve time field.

[Aditya_hublikar]

Hello @Sruthi_2511 ,

Its ootb field and if its not allow you to change , so don't try to do it  forcefully . Instead of that create custom field if there is requirement  as mentioned by @Mark Manders .