Issue in retriggering Flow via Business Rule

zee15
Tera Contributor

‎05-16-2025 03:28 AM

Hi everyone,

I'm working on a use case where I need to re-trigger a flow using a Business Rule, but I'm currently stuck.

 

Use Case Overview:
On a catalog item form, there's a field called Request Type with two choices: Direct and Indirect.


Here's the scenario:

  1. A user submits a request using Direct as the type.
  2. The RITM goes for review.
  3. During the review, the reviewer changes the Request Type from Direct to Indirect.

At this point, I want to cancel the existing flow and trigger a new flow that is attached to the same RITM.

I'm using the following script to achieve this:

var grFlowContext = new GlideRecord("sys_flow_context");
grFlowContext.addEncodedQuery("name=Catalog Item:testing_flow^source_record=3f740119976dee10876eb376f053af65");
grFlowContext.orderByDesc("sys_created_on");
grFlowContext.query();

if (grFlowContext.next()) {
    //Cancel existing flow context
    sn_fd.FlowAPI.cancel(grFlowContext.sys_id.toString(), 'Request Type Change');
}

var flow_context_id = ""
var gr = new GlideRecord("sc_req_item");
gr.addEncodedQuery("numberSTARTSWITHRITM0497885");
gr.query();
if (gr.next()) {
    try {
        var inputs = {};
        inputs['table_name'] = 'sc_req_item';
        inputs['request_item'] = gr; // GlideRecord of table: sc_req_item 
		gs.info("running...........")

        // Execute Synchronously: Run in foreground.
        var result = sn_fd.FlowAPI.getRunner().flow('global.testing_flow').inForeground().withInputs(inputs).run();
		flow_context_id = result.getContextId(); 
        gs.info("########### flow_context_id : ");


    } catch (ex) {
        var message = ex.getMessage();
        gs.error(message);
    }
}

var grFlowtrigger = new GlideRecord("sys_flow_context");
if (grFlowtrigger.get(flow_context_id)) {
    grFlowtrigger.source_table = "sc_req_item";
    grFlowtrigger.source_record = gr.getValue("sys_id");
    grFlowtrigger.update();
}

The script is working in terms of:

  • Successfully cancelling the previous flow.
  • Creating a new flow.

Issue:
The new flow is not attaching to the RITM. The source_table and source_record fields in sys_flow_context remain empty. Check the ss.

zee15_1-1747391136973.png

 

I'm trying to update them manually after the flow is triggered, but I'm unable to get the correct sys_id of the newly running flow context.

Can anyone please advise how I can properly attach the newly triggered flow to the RITM?

Thanks in advance for your help!

 

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2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

‎05-16-2025 09:03 PM

Hello @zee15,

 

For similar kind of issue, please refer to the below link:
https://www.servicenow.com/community/developer-forum/how-to-trigger-flow-via-business-rule/m-p/26356...

 

If it is helpful, please mark it as helpful and accept the correct solution by refer to this solution it will helpful to them.

 

Thanks & Regards,

Abbas Shaik

0 Helpfuls

zee15
Tera Contributor

‎05-27-2025 12:03 AM

Hi,

I successfully triggered the flow using a Business Rule. However, I encountered an error that appeared only once but was visible across different areas:

zee15_0-1748329338726.png

So these errors are visible:

  • On the portal during record creation
  • While creating an update set
  • When other team members created RITMs

Interestingly, the same one-time error occurred in UAT after I pushed the update set. It's no longer showing up in either environment.

Does anyone have insight into why this might have happened?

Thanks in advance for your help!

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