Have completed the second Part. What Am I missing in first part
In order to have more accurate data for reporting and trend analysis, certain data points should always be mandatory on an incident record. This will also help with more accurate routing and resolution work.
Additionally, we need to ensure that an incident task does not get lost and is always assigned to an individual once it has been moved from the New state.
Tip: We do not want to impact any of these fields that appear on other record types. How might you use a dictionary override to make these mandatory on incident records only?
1. Set the following fields to be mandatory AT ALL TIMES for incident records:
- Caller, Category, Subcategory, Configuration item, Assignment group and Short description.
2. Using a UI Policy, make the Assigned to field mandatory for all States values except "New" or "Canceled"
