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JIRA comments to ServiceNow - wiki markup versus HTML problem

Petr Pastuszek1
Tera Contributor

‎01-30-2024 06:21 AM

Hello,

 

JIRA is sending customer comments to ServiceNow via webhook as wiki formatting.

I would like to convert this WIKI into HTML into ServiceNow comments.

Has anyone implemented this already, please?

This is what I type in JIRA

 

PetrPastuszek1_0-1706624365591.png

This is what I get via webhook in ServiceNow.

 

PetrPastuszek1_1-1706624485145.png

 

And I would like to make it in ServiceNow comments same look as in JIRA.

 

I know to use '[code][/code]', but it doesn't handle wiki markup from JIRA

/Petr

 

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5 REPLIES 5

Mathieu Lepoutr
Mega Guru

‎02-13-2024 02:03 AM

With Exalate, you have control how the data is formatted. You can modify the data from WIKI to HTML and visa-versa.

Exalate is a decentralized integration solution, where you can granuarly decide which data will be send over.

 

It is perfect to integrate jira and servicenow