Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

JIRA comments to ServiceNow - wiki markup versus HTML problem

Petr Pastuszek1
Tera Contributor

‎01-30-2024 06:21 AM

Hello,

 

JIRA is sending customer comments to ServiceNow via webhook as wiki formatting.

I would like to convert this WIKI into HTML into ServiceNow comments.

Has anyone implemented this already, please?

This is what I type in JIRA

 

PetrPastuszek1_0-1706624365591.png

This is what I get via webhook in ServiceNow.

 

PetrPastuszek1_1-1706624485145.png

 

And I would like to make it in ServiceNow comments same look as in JIRA.

 

I know to use '[code][/code]', but it doesn't handle wiki markup from JIRA

/Petr

 

0 Helpfuls
  • 1,644 Views
5 REPLIES 5

Mathieu Lepoutr
Mega Guru

‎02-13-2024 02:03 AM

With Exalate, you have control how the data is formatted. You can modify the data from WIKI to HTML and visa-versa.

Exalate is a decentralized integration solution, where you can granuarly decide which data will be send over.

 

It is perfect to integrate jira and servicenow