Jira Spoke - Create Issue action - Error occurred while fetching projects

[purnendutiw]

m setting up a bi-directional integration with Jira and just started testing the connection. The Spoke is already installed and the Connection and Credential have been setup (using Basic Auth with API Key).

When I tried using the 'Create Issue' Jira action from the flow, The new Project which i created is not showing as i have done all the things correctly.

Why it is not fetching the new project i created, Need help.

Thanks in advance.

[Rushi Savarkar]

Hello @purnendutiw 

Please check the following things:

1. API Access token and its expiry

2. JIRA Webhook registry

3. JIRA Webhook Routing Policies and check if your flow is attached to this

If this helps, marks as Helpful

thanks!

[Selva Arun]

Hi,

The Project ID and Issue Type ID might be empty if there is an issue with the credentials. Please check the output HTTPS request logs to debug the issue. For more information, please check out: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1635414

Please find my articles for more information related to Uni directional and Bi- Directional integration.

UniDirectional: JIRA Integration with ServiceNow u... - ServiceNow Community

A Practical Use for Setting Up Jira to ServiceNow ... - ServiceNow Community

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva Arun