I got the following situation:An ITM exists with one SCTASK within it. Now the resolver manually wants to add a new SCTASK on demand (for example because he needs another team to perform a task in parallel), No issue as I just need to hit the "new" b...
Hi Team, I have a scenario where I want to auto populate list of incident records on multi row variable set that i have created on a catalog item,and i want to do it on load of the catalog item. below are the details of it. multi row variable set va...
I've requirement, in which I need to close the resolved cases after 3 business days.But while doing that we need to consider the Business Hrs. are 8-5 and excluding weekends.I was trying using scheduled job, it is working but including weekends and 2...
How to create automatic task using CI Class manager to "CI Owned by" on particular CI class, whenever the field is empty.so automatic notification/task will be created to owner to update the field instead of calling him for the updates.
Hi All, var recordIds = input.controller, kioskNames = []; // gs.addInfoMessage('List of Interaction SysIDs: ' + recordIds); // gs.addInfoMessage('Length of the recordIds: ' + recordIds.length); for (i = 0; i < recordIds.length; i++) { ...
Hello Community! What are the steps to send notifications to new or updated attendees, I am trying to send notification butNo notifications sent since there is no new or updated attendee info message displayed. Please help!
I was trying to check if the application already exists in cmdb_ci_appl table. If exist i was an alert message saying application already exist and which should work onchange of the variable. I have created a single line text field as new_asset_name ...
hi everyone, I am trying to create todo widget. widget with 2 buttons. approve and reject.when I click the buttons, the variable "action" is not being pass to server side. so nothing happens. Here is my code:html:<div class="widget-approval-widget">...
Hi All, There's a requirement where annotations should disappear when the user starts typing in the text field.But the annotation is appearing and isn't disappearing when the user starts typing.How to achieve this ? Annotation implemented : when the...
When somebody sends an email from the email client only users with the ITIL role are able to see the email in the Activity Log. This is for the HR Case table. Even if the person who is assigned the HR Case cannot see the email in the Activity Log.
Hi All, I want to populate users choice for flow logic in condition in flow. as per below screen shot for a Catalog form for reqeusted_for manager field I want to select user name here in the condition. Can somebody please suggest how can I do that? ...
Hi, on case form I have account and contract fields. Based on accounts contract is getting filled automatically. May I know where to check the configuration which fills automatically. It is oob configuration. It is not client script that it is using....
When a user applies an Incident template, a Knowledge Article is automatically attached to the Incident form based on the value of the Short Description field populated by the template. Is this possible to achieve?
We have been using blackout schedules for some time, using mainly the change request table to define criteria around Risk and Impact and change category etc, or other blackouts on specific Cis using the CI Class Source. Thje main issue we have with ...