Resolved! Email template to be override with quick message
HI Team, We have a blank email template with Logo ,when we select the Quick Message it should override the Blank email template.Can someone tell how to achieve this?
Forum Posts
Can we create three buttons horizontal in the portal side
Hi All, Can we create three button in the hortoxiontal in the portal page , can any provide me HTML code .
Integrating QR Codes with Snow Support App
QR Code Scanning:When a user scans the QR code using their smartphone's camera, the encoded information is extracted.When user scan the QR code(Consider this QR code having the information of request details),How can we make It takes them to raise a ...
Virtual Agent - How to embed links and route to the topics in the chatbot
Hi All, Could anyone let me know, how to embed a "Topic" as a URL and on click it should route to the topic. For eg. On selection of click here, I'm not able to launch the VA topic. When I try to call an onclick event, it loads only a blank page. Ca...
Calculated Integer Field value not showing in List view
I've created a new field on the Case Table called 'Days Open' (days_open). Type is Integer. I've created a Business Rule to calculate the amount of Days a Case is Opened based on the 'Opened' (opened_at) value. I'm seeing the correct value in the fie...
Get the oldest incident
Hi all, I'm trying to obtain the oldest ticket to show the age in a single score in a dashboard This is the script that I have: function getOldIncident (){var glideIncident = new GlideRecord('incident');glideIncident.addQuery('state',1);glideIncident...
On change of Type field of user Group, need to create ticket
Hi @Ankur Bawiskar , @Sujatha V M , @BradBrad If Computer table Support group's type changes and it contains some type ''Access' and group type is not changed to same 'Access' role. Then I have to show alert on computer table.I used BR I just adde...
Create Request in Service Operations Workspace not visible for ITIL users
Hi Guys,I added Create Request option in SOW and for some reason only admin can see it. How can I make this visible to ITIL users?Here is the script I added to the chrome_tab:{"label": {"translatable": true,"message": "Create Request"},"routeInfo": ...
Resolved! Sending data from server to client
In below widget I want to send data to client side. Its not workingServer: var user = gs.getUser(); var roleCheck = user.hasRole("snc_internal"); var userGr = user.getRecord(); var x = gs.getProperty("glide.servlet.uri") + gs...
UI policy not working
Hello, I need your help here.When one of these check box are selected, label 'Select the Application' should meet its mandatory criteria and users should be able to submit request. How can i do this.. ?I tried with UI policy, but no luck. It worked o...
CAB Workbench - Are meeting notes sent automatically to attendees after the CAB meeting is ended?
Are meeting notes automatically sent to CAB meeting attendees after "End Meeting" is clicked?
Resolved! Update set best practice
Hi All,I have added a widget to portal but after I delete it but it got captured in a update set which is not created by me and it is not default update set. Now what should be the best practice to remove it. Is it best practice to delete that partic...
Transfer to a live agent on Teams
I have set up a Microsoft integration app, but am still unable to connect to a live agent. I still even can't connect to a live agent even on a classic ui. I tried to look up documents, but was unsure of where to start.It would be great if you could ...
Virtual Agent -- "Continue this topic" is not continuing the chat and its ending the chat.
"Continue this topic" is not continuing the chat and its ending the chat in Virtual Agent.Please suggest on this.
