Hi all,
I have added one new field in kb_knowledge table for sub category, where I have created hirarchy in kb_category table. It works as expected.
I want to add one more filter on knowledge center workspace where I can select sub category and relevant articles list would be displayed on right column same like category, Author, Language, etc filter works in existing configuration.
Do anyone has idea on this how can I add one more filter on workspace on below view?
Hi,
Since you already have the Sub Category field on kb_knowledge, first check how the existing Knowledge Center filters are configured.
In the current Knowledge Center implementation, the list/filter configuration is driven through UX List (sys_ux_list) records. Search the sys_ux_list table for the Knowledge Center-related list and review the existing filter configuration.
If the list supports adding another filter, you can add the Sub Category field and configure it against your kb_knowledge data. This is preferable to modifying the underlying Knowledge Center components directly.
Also verify that your custom Sub Category reference points correctly to the category hierarchy and that the field is available to the Knowledge Center list/data resource.
Recommended approach:
If the existing Knowledge Center list does not expose the required filter configuration, then UI Builder customization of the relevant list/page would be the next option rather than modifying OOTB records.
You can start with the Knowledge Center configuration documentation.
