Knowledgebase Average Article rating

adejong · ‎01-04-2024

Hello,

Has anyone done stats on the Knowledgebase Average Article Rating?

Looking online for ideas on how to produce this report and could use some ideas.

Thanks in advance.

Robbie · ‎01-04-2024

This is actually readily available via the 'Ratings' link under 'Knowledge' in the Navigation Menu.

All articles are displayed where ratings have been applied. From here you can create various reports including displaying the Average. (Simply right-click on any of the Table headers such as 'Rating', select 'Pie Chart', and edit the report options for your needs)

To help others, please mark correct and helpful.

Thanks,

Robbie

View solution in original post

Kass3m · Wednesday

@Robbie what about average click rating for each KA? where can we source it from?

Robbie · 4 hours ago

Hi @Kass3m,

Can you expand on what you mean by 'click rating' for each KA? What are you trying to measure? Are you referring to the number of times someone has clicked into the article to view it for example?

If this is the case, there is a column/field on the Knowledge table called 'View count' which gives you this metric. From here you can report on it and slice this number as you see fit, average, or unique views etc etc.

So as to help others, (or for me to help you directly one-to-one), please mark correct and/or helpful.

Thanks,

Robbie