From the Service Operations Agent workspace, open an incident, and click on 'Create Change Request' UI action, it is re-directing to the Pinned changed models page to select.Is there a way to bypass this and directly open the Change Creation Form.
Can a request be deleted by an admin in ServiceNow? if yes, can it be a compliance issue?
i have created a catalog item form and attached the flow designer to create SCtask ticket but i cannot the model name to be populated on the short description field what should i select ?
i have tried to select the option to hide the add to cart option and i have SP portal header menu to disable the shopping cart . they are all not working . i have tried to impersonate the user view , the shopping cart is still there
Good morning, We have a requirement to amend the UI Action 'Close' on Interactions. Currently this just straight up closes an Interaction as Closed Complete, and doesn't require any information being input to advise why. What we want to be able to do...
Hi All, Need your expert advise on how to configure MS teams bot in our SN lower instances. We need to be able to make changes and test out the Bot features in lower instances. 1. We already have a configured Bot on the Production instance but is not...
Hello All,There is a Topic 'Submit a request(Deprecated)' in Virtual Agent Designer, will Servicenow going to provide new Topic in that place or it is an End to the above Topic? Can any one suggest me please. Thanks & Regards,S.Swaroop.
Hello, I have a requirement in the change model. Where in Implement UI Action should only be visible when the state is in 'Schedule' and planned start date is the current date or passes.For example: If the planned start date is today & state is in 'S...
Hello! I'm having trouble publishing a topic. I made a change in a topic, I saved it and when I want to publish it I get an error that says "Another published topic is already using NLU model "Test" with NLU intent "Test2". We couldn't find the NLU m...
All, I am struggling with this and need some help. I am trying to pass a Tag value captured from a record producer (field name tag, mapped to the Tags (sys_tags) incident field as a lookup select box, looking up from the Label table, lookup value is...
I would like to add a the country flag to the country field on the sys_user table, for example if the country is united kingdom then I will see the UK flag next to the field. Is there a way to do this?
Hi All,Hope you are doing well.So in topics like "Open IT Ticket 2.0" we have replaced the topic block utility "Contextual search" with "AI Search", but in "Search Knowledge Base" topic the "Contextual search" is scripted, and when we are using AI se...
I have no clue how to get "sn_now_azure" on my PDI (Utah)
I want to remove all greetings and messages from the virtual agent chatbot, and I want to add my own greetings to the virtual agent.Below is the attachment of virtual agent chatbot and I want to remove the existing greetings and messages and I need t...
Hi Experts, Please help me in disabling the ability to enter free form text while list of topics are suggested based on NLU.I would like to disable user to enter freeform text in the section ' Please type your response here'. Thanks in advance.
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