Hi Team,We have a child table "sn_ind_tmt_orm_order_line_item" with column as 'u_solution' ,its a string field and a parent table 'sn_csm_om_order_line_item' with column as 'temp_solution', its also a string field.Now the requirement is to Delete the...
Hi Everyone,In my scenario when a interaction is created via email then, in interaction under email tab I need that the particularemail to be present there, but as of now it is not there.
Hi team, We published OOB Virtual agent topic, "Book Conference Room EXO (Template)" is not working. Can anyone help me on this. Thanks in advance. Regards,Haseena
Hello, We have a requirement that is in the catalog item workflow the approval will auto reject with in 4 business days.can anyone suggest the script in the workflow. Thanks in advance.
We are planning to move to Universal Requests as the primary ticket type for users.I'm attempting to copy the default access_hyperlink mail script and alter it so that when an incident becomes resolved, the affected user receives a notification about...
Hi All, How can we dot-walk and get the assignment group of the ticket in approving field in approval table.Kindly assists. Regards,Karthik
Hello, Azure linux arm template in servicenow non prod instance got created 3 active versions wheras it should have only 1 active versio, please help with this on high priority
Hello! I am looking for a way to hide the "Delete" and "Delete with preview" options from the "Actions on selected rows" section on the "Affected CIs" tab of a normal change when the change is in the Authorize / WIP state. Please suggest any ideas!
Hello For some business needs, we have a mail script that adds Contact's email address as CC in some notification Script looks something like that, and works fine : (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,...
Hi,I received a requirement to create a report to show incidents where incident had/have state on hold with on hold reason.I created a report on incident_metric table but issue is on hold reason is showing empty for closed incidents. Is there any way...
Hi Team,I have a requirement, I need to add 'Update Selected' UI Context Menu to List Choice Action, if someone has implemented it, could you please help me to achieve it. Regards,Ajay
How can I hide the button in the photo below for groups that are not responsible for the KB?I used this <j:if test="${gs.hasRole('itil')}"><j:if test="${showUpdateAction}"> <button id="editArticle" title="${gs.getMessage('Edit content')}" class="btn...
I want to get the notification badge which are 3 years old. Is it possible to get it?
Hi how can I extract a part of the email subject en put it in an incident record?
Hi All, I am looking for a Portal header Chat pop-up. If I click on the chat pop-up, it has to open a chat window using an external URL. How could we do it? Any ideas, please? Regards, Rushi
