Is there an out-of-the-box feature in ServiceNow to allow users to reply to a specific message in ServiceNow chat? We are exploring the option in our ServiceNow chat instance to enable users to reply to a specific chat message (this is very useful fo...
Need some experts to chime in with some with routing logic assistance Here is the business use case:We have two groups of agents - Level 2(specialist) and Level 1 Agents. When a new chat requests comes through, we want the chat system to look for Lev...
Good day!I m trying to find a way to create a from that will have a set of variables and the user will have the option to add multiple rows of the said variable set. In detail, the form must have a row of text fields "Host" "CPU" "RAM" and a button(?...
what reference should I use in a variable "Requested For's Manager" That is Auto-populated with Requested For's Manager
I am applying a Tamplet when "Type of Project Field" changes to A.I am getting error message like this. onChange script error: ReferenceError: GlideTemplate is not defined function () { [native code] } My Client script is as given below. function onC...
I team, I have one requirementI have to create a variable in the catalog item and that should mandatory and that variable should not visible at portal and RITM level. But it should be visible in the SCTASK level and after entering the value in that c...
Hi,I have requirement to generate a pdf from ui page. I created a custom ui page, in that ui page after filling the fields with data there should be a button clicking on that should generate pdf from that ui page.
Hello Experts, I have integrated Microsoft Azure OpenAI ChatGPT in Virtual agent using Generative AI controller spoke "Action" utility. I'm also using AI search fallback topic in the VA design. Right now the OOB AI search is working fine and I'm also...
I Created a Delegate catalog Item to request Delegations and I attached one Workflow. In this work flow I used run script to create delegate record automatically. But I want the functionality to check the approval, assignment, all notification accord...
I noticed the OOB Hardware Asset form's "State" field is showing repeating choices for In Use and In Stock, only differing in capitalization (screenshot below). Haven't noticed it prior. Possibly started a few months ago with an upgrade to UTAH. H...
Hi All, I would like to get the count of the key value from the response body. Response Body : [{"task":"7928f59b1bdaf5104e90edb1604XXXXXX","entities":"["base","base"]","name":"Create an Incident","title":"Create an Incident","type":"normal","utter...
I have a strange issue.A reference field variable for user record is returning "Record not found", so you can not view the details. This is affecting all ITIL users, but not admin, and only on Inactive records. If the record is Active, then the User...
Hello,I creates an inbound action for incident creation but when i tried to test it, I manually creates received email in instance but it didnt work . Unfortunately in dev env we don't have mailbox for receiving emails. So I creates manually new emai...
