list of tickets assigned by Individual to a particular group
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07-31-2025 02:02 AM - edited 07-31-2025 02:03 AM
Hi All,
Please help me to identify, List of tickets assigned by user1, user2, user3 to a group1.
i tried metric_instance report with below filters. But is not giving actuals.
Even I tried sys_history_line table with below filters. It is also not accurate.
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07-31-2025 03:11 AM
@ramprasad_purru You can use below filter in "sys_history_line" table. "Set" is the reference field referring to "sys_histroy_set" table. You can dot-walk and select table field. In below filter I am only checking records for incident table.
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