list of tickets assigned by Individual to a particular group

ramprasad_purru
Tera Contributor

Hi All,

 

Please help me to identify, List of tickets assigned by user1, user2, user3 to a group1.

i tried metric_instance report with below filters. But is not giving actuals. 

ramprasad_purru_0-1753952823141.png

 

 

Even I tried sys_history_line table with below filters. It is also not accurate.

ramprasad_purru_1-1753952823202.png

 

 

5 REPLIES 5

SANDEEP28
Mega Sage

@ramprasad_purru You can use below filter in "sys_history_line" table. "Set" is the reference field referring to "sys_histroy_set" table. You can dot-walk and select table field. In below filter I am only checking records for incident table. 

 

SANDEEP28_1-1753956528026.png

 

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