How to add CC in the notification activity of workflow in ServiceNow
Hi Team,I have a requirement to add cc in the notification activity of workflow in ServiceNow. Could some one please help me on that. Thanks in Advance
Forum Posts
How to include variables in employee center under the my request portal
Good Day All, Please help me on the scripting part that i need to include the variables under my request in esc portal
Resolved! How to hide/remove dot walked field from list view based on conditions
HI Team,We have a requirement wherein we need to hide dotwalked field from list view based on conditions.Can you suggest some approach or method to achieve this? BR,Ankur
Redirecting ITIL User to Backend instead Portal
Hello All, In our instance users are redirecting to portal, now we have requirement that "itil" users must redirect to backend instead portal after login/impersonating. Can someone please help me on this. @Ankur Bawiskar @Mark Roethof @Aman Kumar S ...
Connection Attibutes
Guys @Ankur Bawiskar @Community Alums @Dr Atul G- LNG or anyone please clarify my query While setting up Integration spoke or JIRA or SAP using connection & credentials we are providing the required details & setting up the connection after that we ...
Prepopulate multirow variable with form variable
Hi, I have a variable inside a multirow variable set named 'user type' i have a similar variable in the form outside of the multirow. I want to make it so, once i select the user_type outside of the multirow, and once i open the mrv this variable is ...
Catalog item not available to is defaulted to SNC EXTERNAL
Hi, I have a strange behavior in the UTAH developer instance. When i create a new catalog Item i get related list Not Available for defaulted with SNC_EXTERNAL User Criteria.I read in many thread that this is a regular behavior. We can't delete it un...
Embedded hyperlinks in Close Notes
Hi, I have a workflow which generates Close Notes to be displayed in a Notification in the Resolution Section.I can't find a way to add embedded hyperlinks into the Close Notes because it will display the notification with the HTML syntax instead. (s...
Resolved! How to calculate year to date uptime availability for CIs via the cmdb_ci_outage table
This is my first time working with Indicators, Breakdowns & PA, so I'm open to any advice. Goal is to have a PA widget to show the percentage uptime/availability for each of 12 CIs.I have my Indicator Source: Outages created this year & Duration not...
Service Portal: How to expand first item in Order Guide accordion?
In the order guide I would like to expand only the first item.If I follow this guide I am able to get the last item to be expanded automatically:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821168Thanks to this line in the ...
Resolved! how to update request variable field values in change description servicenow
I have record producer for change table. When I submit the form the request details should update on change request - description field. @shyam10
Resolved! Hide menu item on menu icon list (on service portal) if user is in a particular group
Hi all On the icon menu list on our service portal, we are able to specify conditions for each menu item, to dictate who we show the item to, by using isMemberOf(group name) to only show the item to those in that group.But how can we hide an item bas...
unable to opt in for benchmark dashbaord
Hi Everyone, i want to use ServiceNow Benchmark dashboard , but when i click on Opt in its throwing an error, i refered to an mentioned KB article , the reoslution mentioned was (see below) but i am not knowing where to go and do the below changes , ...
Auto close interactions records
Hello, What is the best way to have interactions records auto-close after the associated incident/request closed? Customer wants to avoid the extra effort to close these manually? #ITSM