Hi Forum Members, do you have an idea, how one could hide the unnecessary fields that are marked with the red on the screenshot?(The Ticket is being raised on the Service Portal with a Header Menu Element and this is the view after the creation) Man...
I have set up my availability service commitment in ITSM. I think configured my service comment to relate to an application service. I see in the results data for all different periods except quarterly. Does anyone have an idea of how to set tha...
I have a single line text field called "email address", need to have a validation check for that field, if there is already email available in the user table which is same as the end user entered, we should throw the error saying that this email addr...
Hello, If we insert stage in the Do the following until loop condition, the front end we are getting the duplicate stage.please find the attached screen shot and help me with this. Thanks @RohitJ432388693 @Ankur Bawiskar @Kieran Anson @Amit98 @Arpan ...
Working on POC of IAR and I have question on timeout or after how long system un assign the Incident from Virtual agent from initial assignment. IAR assigns Incident to VA when condition met however I'm not seeing any property that un assign or make ...
Can you please let me know how to insert/embed 720MB video in Knowledge Article
Would like to discuss with other companies on how they facilitate CAB and how they drive accountability for change approval.
Hi community, Whenever user the submits the catalog request in the RITM it is not taking approval group and they are adding manually approval group. In the script gel is used and gel is not supported on EC portal and Im getting the error like Javas...
Hi Community, User X left the company and there are multiple approval request pending for his account.How can we update all approvals from X to Y.
i have a catalog form and when i used to the reference and reference qualifier javascript: "install_status=6^stockroom=" + current.u_stockroom; how can i change to use lookup box where it will look for instock status ?
Hi I am trying to change the color and style for the Popular items (see image) any ideas on how can I make this? Thank you
I need to run a report which will tell me all of my Mac requests in my queueAm I able to run a report for New Hardware requests containing these variables 'such as 'Business Laptop' and 'Developer laptop' responses
Hi ExpertsI wanted to display the list of records from incident table on behalf of other user in virtual agent chatbox?I tried dynamic choice input node by both script and record but its not working out even though I refer the article https://www.ser...
Where do I add the UI Action to reopen an Incident once it´s closed so that it appears in the ESC?
I need to populate the current date and time in the below attached variables when perform restart immediately is checked. Please suggest
