Hi team, Iam trying to pull the report which are opened by service desk via metric table. how to fetch the report based on Assignment group, as opened by is referencing to user table.Thanks in advance Thanks and Regards,Sai Prakash
when state == null then no one reason field will be display. could you please check below code:else if(state == ''){g_form.setMandatory('u_in_progress_reason',false);g_form.setDisplay('u_in_progress_reason', false);g_form.setMandatory('u_new_reason',...
I changed the name of the static content of the dashboard. But it is not getting reflected. Can anyone help me?
I want to know how long time you save all your user info (regards to GDPR) into the ITSM module , and what do you do when the time limit is over ?
Can anyone please explain, if one can make on-call schedule private for one specific group so no-one else can see there schedules.
Hi, How Virtual agent interaction record is auto-populating "assigned_to" field with "Virtual agent" user?Currently we are using virtual agent for both IT and HR portals. We need to identify/Differentiate interaction records based on portals. How can...
Hi All, I have a custom API for Submitting a record producer where I am passing the sys_id of the particular record. For Example, I have a RP for incident, the record is getting created successfully, but the fields "Requested for" and "Caller" are be...
I'm attempting to activate Multi Language support for Virtual Agent following the documentation below. However, I'm not seeing the Multi language support card after activating the plugins specified. In the Prerequisites for using Dynamic Translati...
I have two fields A and B of date time format in my catalog items. I need to implement 2 criteria- 1. Entry in field A has to be at least 15 minutes ahead of current time. 2. Entry in field B has to be at least 30 minutes ahead of entry in B. I am ...
Hi ServiceNow community,I'm new to change management and Wizards, I've a requirement to map the wizard variables to the changement variables on submit. Thereafter, I need to create an email notification to send when the change is updated with the fie...
Hi everybody,I have a question regarding mapping multiple variables to one field in the record producer. Only one variable can be mapped out of the box. Is there any workaround to achieve this with multiple variables? Thanks in advance!
I want to see only 10 records in Related List (Incidents by same caller) in incident form. current.addQuery('caller_id', parent.caller_id);var gr = new GlideRecord('incident');gr.addQuery('active', 'true');gr.orderByDesc('sys_created_on');gr.setLimi...
What is Private Chat/ Public Chat in the agent work space , where can we see the private chat messages from the end user screen
i have did the agent chat option with MS teams , i am able to chat between the ms teams with the agent workspace options. i have below queries. Please help us on it 1. what is Private Chat/ Public Chat?2. if Chat timed out, how to proceed. where can...
Hi all,In single text variable if user trying to enter 11th character, it should not allow to enter 11th character. Ex: 1) Assume that Single line text variable name is "please enter your bank names" and total length of the variable is 21 characters ...
