We have Two SLA Definitions on Problem tableSLA Definition Names:"RCA Resolution""Problem Resolution" If the problem is created (state is New), the "RCA Resolution" SLA will be trigged , once it is breached another SLA will be created. how to achiev...
Hi Community,As I am trying to understand Access Controls, I have a few questions:1. what it means if we have only "false" in script condition? 2. What is the role of security attribute condition and the difference between local and existing? 3. Wh...
I have assigned by a task i.e., on 'Team Development in ServiceNow'. Anyone have idea from Where I have to Start.
Hi Team, I currently am testing on how to show multiple "Show me everything" button on the virtual agent. 1. Show me everything (All topics_2. Sample (Specific Topic)
Hi all, I am new to ServiceNow. We are on BMC Helix right now and want to migrate transactional data to ServiceNow. I want to start off by testing some incident records from BMC Helix to ServiceNow and take it off from there. I know there are 2 popul...
Hi Experts,Need your help with small requirement. There are two fields called User and Name, In User field , field values contains In and Out. When user selects" In" in the Name field should be active users in the organisation ,when Out is selected...
I have a survey with multiple questions. One of them is of type radio button with the following values 1, 2, 3 based on which I am making other fields mandatory & visible.Now, I am triggering an email when the survey state changes to ready to take.In...
Hi there, I require assistance troubleshooting an issue related to user responses on our virtual assistant (VA). Specifically, when users attempt to select "yes" or "no" using the provided buttons on the VA interface, it fails to register the respon...
As an end user, we want them to be able to download a form that is attached to the record producer. Once the form is completed, we will require them to upload it before submitting it. How am I able to add a downloadable file?
NOTE: This is a strange one! I was running some list filters off the Requested Items (sc_req_item) table and noted that some rows were returning blank values in the Requested For field. However, when I open up the Requested Item ticket itself, the R...
Greetings! We have created various Virtual Agent Experiences in Conversational Interfaces, and we would like to have those specific experiences appear for specific users, based on User Criteria (ideal) or Department name (second choice, but will work...
I want to check whether current user is manager or not if he is manager then I want to auto pop all user under that manager in reporteer field and that field will be visible if that user is manager if no that field is not visible on catalog iteam
Currently have a scheduled job that runs weekly to remind my team to test the LDAP connections. We manually test the connection of each LDAP server we have. Is there a way to automate the process for it to run the LDAP connections and send the result...
Hi All, Hope you are doing well!! I have the below requirement. I have a variable "Access type", variable type is Select box(Include none is true) and choices are 1) Single, 2) Group.Point 1: If you select the choice as "Single" a new variable "Sing...
I want to report on how long an incident spends wihtin a certain status. For example and Incident is created -> work in progress -> on hold -> work in progress -> closed complete.How do I report the time it spends in the state "ready", "work in progr...