Hello, I've created a no-code information message via business rule on the Actions tab. However, when I make the change, two messages appear instead of one. What may be the cause of this? The same happens with a data policy.
Hello, Could someone let me know if there will be any change in the functionality of a topic if the type of the topic is changed from topic to 'topic block'.Eg:- Let's say there is a topic named 'Live Agent Support' and if I change its type to 'topic...
As a data scientist who's trying to optimize the recognition of the virtual agent, I'm having trouble making intelligent decisions with this product. My understanding is that the following happens each time a user submits an utterance: 1. The utteran...
Hi all. I have a topic block for "Create Incident", that as part of the flow allows the caller to add attachments. During testing we have seen that if we upload an empty attachment, a corrupt attachment or a non supported file type, the chat stops an...
Hi all,As per my business requirement, I need to activate NLU Model. For that I duplicated the Existing ITSM NLU model and trying to sync vocabulary sources for that model as there are large number of records. Please find attachment VS-1 For this, I ...
Hello,I want to auto close the change from review state, when all its associated tasks are closed.How can I achieve this??Thanks in advance!!
Hi,I tried to follow Send a binary attachment using file upload: Javahttps://www.servicenow.com/community/developer-articles/attachment-api-rest-call-using-java/ta-p/2329743When uploading getting Exception java.net.SocketException: Connection reset ...
I have a catalog item which is inside an order guide. If I am using POST operation directly on the catalog item, I am getting error as "Security Constraints prevent ordering of item" (400 bad request).
Hello,I've created a new context variable (LiveAgent_route). When I open Advanced Work Management and set up a queue, this variable doesn't show up as defined. I have the following code. The bolded line shows "undefined" in the log. Any ideas what I'...
I am trying to create Output ECC Queue to execute the Keeper(A thrid party password manager platform) specific command in MID Server. But the Output ecc_queue Status gets stuck in "ready", it doesn't change. Also, It doesn't throw any error. Kindly a...
Hi Expert , I am getting issue in SLA . My SLA is getting cancelled - this is what is happening - Start condition: State | is | NewPause condition: State | is | Awaiting User infoStop condition: State | is | ClosedA new incident comes in with a sta...
Hello, I'm fairly new to the scripting side of SN. I'm attempting to populate 2 fields on a record producer (organization and activity) from the hr profile table. Variables are:u_activityu_org field names:ActivityOrganization table i need to pull fr...
Hello All I have VP who needs access to view incidents cases, escalations, dashboards etc. normally roles are granted when you are part of an assignment group is there role that I could grant? thanks
I took the admin course almost a year ago but didn't write the exam. I am now wanting to go through the course again and actually write the exam this time. I have the ebook but no longer have access to the student instance that has the class resource...
Hi All,I am working on the catalog item where I have three fields Country, Company and Office Street(type - Reference fields on catalog item form) which I am referencing from the 'core company' table.Table Form: Catalog Form: Here You can see on upp...
