Hello, I am creating a Performance Analytics Widget for a Custom Formula indicator. Below are the options selected:Type: PivotVisualization : HeatmapIndicator : Task Average Time1st Breakdown : Assignee2nd Breakdown : Task type. The widget is not get...
As shown in the image, the list is embedded and displayed in the base record form.I created a cell edit type client script that runs when the value of the embedded list changes.Is it possible to show/hide tabs in the base record form with this client...
if the problem is created at the same time, an incident is also created with the problem description.
how to get the RITM sys_id from req sys_id ? which table to look up from ? the goal is to get the sctask number from req number
I have an requirement to hide menu items when clicking on the My tasks page.It should only be visible on Home page.Provide any insights if you have
Hi Team ,I have customized the service portal in such a way that it has a separate "Your Cart" division where it displays the requested for information .But as per the requirement i am suppose to display it only for one catalog item called "Whitelist...
Hello, Is anyone know what best reference for writing a new ' script include ' for a related list 'issue' in engagement form. To specify the the scope entities and Risk/controls field to only be captured from the entities in engagement itself - pare...
So, I am implementing a doer-checker process for Change Management wherein the person who is the "Doer" of the change request cannot be the "Checker" of the change request. I created two automated change tasks (after the change request moves to Imple...
Hello Team, I am looking for some ideas to create ribbon as below for various stages of an Incident. (This is not OOB) Any tips/advice on how to create will be greatly appreciated. Thanks.
Hello All, I am currently leading on consolidation of three service desks ( all outsourced) for an organisation that has approximately 5K employees and has gone through a long period of M&A and divestment. Due to this business model, the organisatio...
Main problem is issue auto resolution is not working. It is working half way , means incident raised by self service does assign to #virtual agent . subsequent notification also goes , user interact with topic and if helpful closes the topic or keep ...
I have created a sctask form but the variable field seems to be changeable how to lock it ?
i am trying to follow this instruction but kept getting error. : Security constraints prevent viewing this page once i clicked on guided setup i have admin role and sn_customerservice.customer_admin but nothing seems to be loading Navigate to All >...
It doesnt seem to be under the kb bases article templates so I'm not sure where to remove it from
Hello Everyone,As shown in the screenshot, we added "Search Fallback Topic" to the fallback, and now whenever we type any keyword in the default (without selecting a custom topic), it will return a result with the knowledge article or catalog items. ...
