Hello Team,
A mandatory field "Environment" in change record is hide and non mandatory for a user how have the itil role but I can see this field with.
This field is mandatory so the form should not go further step but for him it is hide and without filling this field, he can go further why ?
I checked the client script and ui policy too but not find the reason that for him, why this field is not showing.
I am attaching the screent shot for more clarity, One when i can look the record and other when i impersonate him .
Please help me to find the reason behind it.
Thankyou all in advance.
