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Reporting calculations

Hello,I am working on a scheduled script execution to determine the variance from last week's forecasted revenue, and actual revenue for the same period. I am attempting to populate a single score report with a percentage in a custom field (u_varianc...

Seeking guidance for the removal of inactive user

I’m seeking guidance in setting up a solution to manage inactive users based on the following conditions: Here are the conditions for removing inactive user through flow Designer and I have attached what i have implemented for this. Conditions for re...

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Run the flow by sending catalog items from the order guide

I have set up three catalog items in the ordering guide.To create a record from a catalog item, I create a flow and specify the corresponding flow for the catalog item.However, when I send the order guide, only the flow of the last catalog item moves...

kanakoA by Tera Contributor
  • 585 Views
  • 5 replies
  • 0 helpfuls

How to find out Basic Auth user's audit (login, logout, IP)

Hello all,is there any option to view list of users who are enabled for basic auth (interactive login). Trying to find list of users are connecting using Basic authentication with details like login, logout, IP, activity. Also is there any option to ...

Appaji by Tera Contributor
  • 345 Views
  • 1 replies
  • 0 helpfuls

How to use a couple of channels with type chat

Hello everyone!I've created two chat-type channels to segregate logic for different environments with distinct conditions. However, when I attempt to connect an agent from different virtual agents,  only one channel is functioning.Separately, they al...

MarinaL by Tera Contributor
  • 406 Views
  • 2 replies
  • 2 helpfuls