Resolved! csa question
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?A. personal ize.controlB. personal_listC. ul_page_adminD. ui_action_admin
Forum Posts
Catalog visibility restriction for Agents
Today the queries received from our HR catalogs are visible to all HR AGs. We want to create a new catalog for employees. Any queries received in this catalog should be visible only to the assigned AG only as they are confidential information. Other ...
disable change tasks
our company don't want to use Change Tasks (CTASK) at all. is there an option to disable them completely?
PagerDuty Integration changes ServiceNow Incident State when Assigned To is updated
We have a PagerDuty integration facilitates some Incident Management processes. We are seeing that when a ServiceNow Incident, created from the PagerDuty integration, gets the Assigned To field updated to a new person, the PagerDuty Integration chan...
Knowledge Management Article form
Hi Everyone, How can I put the highlighted oob article search which is there in the standard template Article form in my other knowledge article templates?
Resolved! Approval Comments on Task list view
Hi Team, I want to show the Approval comments added while approving the task on the task list view as of now I can only see Approval history field which give complete approval history but I want the latest one on the task list view is it possible? Th...
Whitelisted / Authorized software tracking in SAM/CMDB
Dear Community, Our whitelisted software is registered in CMDB (cmdb_ci_service table).So, all applications / services registered here is considered whitelisted to be used, and users can deploy them. At the same time we have SAM Pro to discover all o...
How groups get created by Microsoft Entra ID Spoke in servicenow
Is there a script or flow action?
how to make field read only on the other form without using ui policy
here in the above table whenevr state is updated to missing we have configuration item field which is referenced to cmdb_ci table in this table some fields like assigned_to etc.. these fields should be made as read onlyi tried ui policy actions d...
Resolved! Reports for reports which are run for 3 minth and which are old and not in use
Is there any way we can run a report for below data.1.Create a report for Reports not run for 3 months2. Retire reports no longer in use.
Resolved! How to Hide this Related List (Details, Approve Start Date and Approved End Date) based On License
Hi @ Ankur BawiskarHow to Hide this Related List (Details, Approve Start Date and Approved End Date) based On License Duration Variable For Particular Catalog Item@Ankur Bawiskar
Resolved! How to assign a workflow to a change type
In my system we have normal change type where category field which has 2 choice values 1) "application" and 2) infrastructure.If we select category as "application" one workflow gets attached to the change request and if i select "infrastructure" the...
How to restrict user's by scheduling the plan start time and end time from out of the time range
Hi,need to implement a validation mechanism to restrict users from scheduling the Plan Start Time and Plan End Time outside the permitted maintenance window while creating a change request. for example,the allowed time range is between 10:00 PM CST a...
License for Reporting Role
Dear All, I would like to know if any licensing involved for reporting role especially report_user, report_group if we grant this role to non ITIL user would it consume license ? @fmahfoodh
