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Knowledge

Hello ,  How to write script in user criteria so that if their is an article in German language then the knowledge author and owner of that article can view the article irrespective of whatever is their language?if (userGR.preferred_language == 'de'|...

harry24 by Tera Contributor
  • 712 Views
  • 23 replies
  • 10 helpfuls

Emails and notifications.

Hi, whenever an email notification is created or triggered its type is sent failed. Can you please tell me how I will it be sent whenever a new notification email is triggered.Thanks in advance. 

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Gaurav69 by Tera Contributor
  • 272 Views
  • 4 replies
  • 2 helpfuls

Calculate resolution time

Hello All,I have created a new field called "resolution time" it should show duration on following bases until the ticket gets resolved. Monday to Friday (from 9am to 6pm). Saturdays, Sunday should be excluded. should also not count the time when the...

SM123 by Tera Expert
  • 578 Views
  • 4 replies
  • 0 helpfuls

Get URL for specific request type

Hello dear community,  I have a catalog task with several request Types: Whenever i open the url, the type selection goes automatically to the first item.I was wondering, is there any way to get a new url so the request type selected is another one a...

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jasonfmj by Kilo Contributor
  • 445 Views
  • 3 replies
  • 0 helpfuls