Change Request with CAB approval and risk assessment
Hi All, How to implement a Change Request with CAB approval and risk assessment. Thanks in advance,Vinuth
Forum Posts
Vendor Management
Hi All, I want to understand the best practice in case of mergers and acquisitions how to deal with the Vendor Company? Should we be creating a new company and replacing that in the contract or should a new contract be created all together? Thank you
Resolved! Moving Theme/Style to other instances
I've created a custom Theme with styles that we like and I need to move it to TEST and PROD. I can't find out anyway to accomplish this. I tried to put it in an update set but that didn't work.
In AI search it is showing only one language filter
In AI search I created a facet for Language but there it is showing me only one language. Can anyone please help me here, I want all the language filter option here.
Change Requests to multiple CIs and simulate a Release Plan.
Hi All, Link Change Requests to multiple CIs and simulate a Release Plan.How to implement Change Request to multiple CIs. Thanks in advance,Vinuth
Pass value of selection from an interactive filter to a script inside a report in dashboard
Hi, I've a dashboard with interactive filters and reports, the requirement is to pass the selected value from an interactive filter to a script inside a report. The report is generated via script which pass a value to a script include to get the list...
Rich text editor - Incorrect formatting
Hello Team,I recently activated the Rich Text Editor on the portal side, but it is displaying in an incorrect format. Does anyone know the solution?
Resolved! auto check checkbox when location type is india in change form
The question is:Please create a check box field on Change module form with name PharmaQA.It should auto checked when any user select location type is India on change form, other than India it wouldn’t auto select.I have created the field with the nam...
Micro Certification - CMDB Health
Micro Certification – CMDB Health: I recently completed my MC : CMDB Health. Thought this article might help someone. Have made a snapshots on how to resolve some tasks from MC. Schedule the CMDB Health scheduled jobs to execute two times a day at 7A...
Reports - Generate a URL link to existing report, including additional filters?
Hello, I have a report that returns all discovered software instances on discovered config items. As-and-when we wish to investigate particular software, we will add the relevant filter to the report (Name contains XXXX, Version is XXXX, etc). Is it ...
Email thread for MAior incident management
Hourly Update notifications to stake holders are being sent as separate emails currently. We need this to be modified and sent as single mail thread from start to end
Resolved! To send a single email notification when the author name of KB articles is changed
When a user is offboarded or marked as inactive, identify the knowledge articles where the workflow is published and the author is the current user. Update the author to the user's manager and send a single notification to the manager containing a li...
How to add multiple emails at once in a GlideList User field ?
HelloI would like to have the possiblity to add multiple email addresses (coma-separated) at once in a GlideList field, the Watch List field as example.Is it something someone got an idea ? I'm trying since a few days without success...Enterring emai...
Looking to Create a Workspace where Users who need to Approve can see their Pending Items
Good day everyone, i am trying to figure out how to create a one stop shop where people who need to approve their RITM can go, see the list of RITM that is waiting for their approvals, see all the details in a list and click on each one to approve or...
Resolved! How to add active assignment groups in the Outlook recipient
Hi All,I have a requirement to create a UI button (Send Emails) in the Requested Item table. On click of button, outlook will open.Recipients would be- Active sctaks' assigned to and if assigned to is empty then the member of assignment group.Here is...
