Mean Time to Resolve (MTTR) Report

[Sakshi Lambat]

How to Create a Report for Mean Time To Resolve (MTTR) for Incident using Performance Analytics?Please help me in this.

[AndersBGS]

Hi @Sakshi Lambat ,

OOTB you have the field from incidents "resolve time" which gives the MTTR for the single incident. Performance Analytics is more utilized if you would like to see the average resolution pr. week, month etc. - What is the business requirement?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Sakshi Lambat]

Hi @AndersBGS ,

Thank you for reaching out. I want the reports for MTTR for the incident table that's the requirement

[AndersBGS]

HI @Sakshi Lambat ,

Then see my last comment: "OOTB you have the field from incidents "resolve time" which gives the MTTR for the single incident". reporting on MTTR can be done in many different ways, so currently your business requirement is not specific enough.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders