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Resolved! Guidance Required for Renewing ServiceNow Certifications

Hi Team, Currently, my Now Learning account is associated with my previous workplace email address, while my Webassessor account is registered under my personal email address. I completed my CSA and HAM certifications while I was working in my previo...

saraw925 by Tera Contributor
  • 750 Views
  • 2 replies
  • 1 helpfuls

Workflow Approval - User activity

Hi Team,I have created an Approval for RITM using Workflow Approval - User activity and adding approvers using sys id in Advanced Script.  Refer below image.     For wait for condition I have set "Anyone to approve" and When anyone rejects " Rejects ...

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The Matrix by Tera Contributor
  • 816 Views
  • 8 replies
  • 2 helpfuls

Typo Handling for AI Search doesn't work

Good morning, We currently have a search engine powered by AI Search. According to the product information, it includes a simple typo correction feature. However, we haven't found an easy way to fix it unless it involves scripting, and it almost does...

ÄlvaroG by Tera Contributor
  • 475 Views
  • 3 replies
  • 0 helpfuls

Resolved! OLA BREACH issue

I have created one ola on sc_task table and the duration type on the ola is breach on due date.also i have used the 8-6 weekdays excluding holidays in the schedule.now i have created one sc task and it qualified ola conditions and it got attached to ...

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Activate VA notifications to MS Teams

Hi, I am wondering how can I activate notifications for VA through teams? I am created requested approvals to trigger the approval notifications. I am getting email notifications but I don't see any coming through via teams.  The Microsoft integratio...

AdrianS by Tera Contributor
  • 386 Views
  • 1 replies
  • 0 helpfuls

SIR CISO Dashboard

I am having issues with the SIR CISO Dashboard. I am trying to get the data to populate the visualizations however it is not working. The dashboard is empty and there is a lot of data in the SIR module. Why is this the case and how can I get the dash...

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Resolved! Splitting custom category table into 2 separate child tables

Dear community,i have the following requirement.  Currently there is 1 custom table u_category. Which already contains data.I am extending this table to have child table u_category_1 with brand new data.+We would like to move existing data from paren...

Ales by Tera Contributor
  • 512 Views
  • 4 replies
  • 1 helpfuls