We have observed an issue where, upon closing a parent ticket, not all the child tickets are getting closed. Out of 734 child tickets, only 260 were closed. A popup message appears stating that the time limit has been exceeded, and the remaining tick...
Hi, I have a requirement to add some additional information below the submit button on the catalog form on the service portal (see the image) : is it possible to add any information there? If so, could someone suggest a solution how to implement thi...
Hi,I am currently working on a scenario in Flow Designer and have run into an issue. I want the flow to wait until a value is provided in the subcategory variable. Here’s the use case:The flow creates a task for a particular business function.In the ...
Hi All, I wanted to understand how Tier level gets updated when Vendor performs Tiering Assessment. Is there any Business Rule which updates Tier level. Thanks.
I need to change the filter by default of this page, this is Hardware Asset Workspace> Asset estate > Refresh requests I managed myself to find this UX App route of Asset estate, but there's nothing else. Specifically, I need to change this I would ...
I am trying to push a value into a field using a background script. After running the script, it shows that the field was modified, but the value is not updated in the field. Could you please review the code and let me know the solution?it's showing ...
Hello all,I created a role incident_security and added to group and Incident category = 'Security'. When a user creates an incident with Category = 'Security', it should only be available to users with the role 'incident_security'.I created ACL with ...
Hello community,here i have admin role, so that i can see the ritm variables from Approval form from serviceportalwhen the end user opend approval form, he cant see ritm number and variableshow to fix this?here my requirement is to display ritm numbe...
Hi Community, I have a requirement in Agent/Configurable Workspace:For the ABC group, I want users to see a specific filtered list view by default.They should still be able to modify or remove the filter as needed.Other users should continue to see t...
I am getting an error message when configuring setup topics.
I am looking for the best way to implement a three-stage approval flow for RITMs. Currently, after the first stage is approved, the status of the first-stage approver reverts to "Requested" as soon as the second-stage approval begins. Could you pleas...
Hi Everyone, I’m working on a ServiceNow requirement to control the visibility of the “New” button in the Incident list view.The requirement is:The “New” button should be visible only to users with the group_manager roleIt should be hidden from all o...
Hi,We have enabled Change Success Score feature for assignment groups and noticed that the interactive filter to show based on the assignment group is not working so I would like to overridesn_chg_score.ChangeSuccessScoreUtils method getDashboardURL ...
During our instance setup, some agents got overwhelmed by the amount of received emails and just disabled their mail notifications.Now that those have been stabilized, I want to ensure those are re-enabled again, so I'm looking for a way to see which...
Through sensitive data handling, any PII or any critical data that is mistakenly entered by agent or user in Virtual Agent can be masked. But My question is, if the requirement is somewhat like "first the user provided sensitive data should be masked...