Hi All, So we have set up Service Commitments to make managing incident SLA Definitions easier. Each Commitment (e.g. for P1, P2, P3, P4 etc) has many, many related offerings. We have set up the SLA definitions, so each time the incident moves to a n...
one requirment , in which i need to add the Company banner in the Reply Banner automatically when the agent click Repy or Reply All button in the Agent Workspace , i tried with Email template but when adding the Email template , the old email threads...
Apparently it’s not giving option to extend the session and just logs it out.@Ankur Bawiskar what could be the issue?
If ‘Requested For” rolls up to the following manager’s: allow the user to continue updating the form.Abel tuterALexnderAjay chandraIf not, don’t allow the user to update form and pop-up below error message:“You are not eligible to submit this request...
The above requirement is not getting achieved with before insert BR, I need to block ritm creation via table api and only authorized channels like service catalog/approved API should be able to create.Please help, if anyone has implemented such requi...
Hello All,when i have selected a vip user in the caller field then it is not showing red color or any diffenece to identify th caller is a vip what could be the issue its showing in red color in the default view but no differnce or coloer showing in ...
Hi everyone,While doing final testing in Advanced Work Assignment (AWA), we noticed a new presence status labeled “AI Available.” Our original question didn’t get much traction, so I’m resharing with a bit more context in case others have seen someth...
We are currently on Yokohama and upgrading to Australia soon. We have been asked to remove the tool-tips that seem to pop up when you mouse over anything on the Timesheet Portal and stay popped up for several seconds. They get in the way of filling o...
What tools do I need please in the following scenario: I want to create an AI Agent in the AI Agent Studio that could simply retrieve a list of Incident Numbers meet the following criteria:'created by' value as 'external email''created' in March 202...
In the Continual Improvement Management Module, there is a "base value" field and a "target value" field for a KPI. In addition, when you select PA as the "Success measurement method", an addition field, "Percentage Improvement" is also visible on t...
Hi,Recently, I have tried to integrate ServiceNow with Salesforce using OAuth 2.0. But in the salesforce I can't able to find the New Connected App in the App manager instead there is New External Client App. Even when i click on it is showing that i...
Anyone experienced this? I think I made a mistake when I implemented the Taks 09: Remediate Duplicate.When I try to validate the task, it failed and I cannot do it again because there's no records now in De-duplication Tasks.How can I recover this?
Hi Team,I am trying to create a notification for survey interaction.i have created the survey for interaction ,and now am trying to configure notification for survey in trigger \am unable to fine how to tag interaction table name,i have followed OOB ...
Background: The organization currently utilizes a specific direct-link capability that bypasses automated workflows to connect users immediately with a human agent. To ensure this remains compatible with the "Gold Standard" Employee Center migration ...