MS TEAMS Topics

Dhanush Rao K
Tera Contributor

DhanushRaoK_0-1720780425986.png

We are currently working on MS Teams using virtual agent topics.In the above sent image we have to modify "View Ticket details" option.

Whenever we are getting the response its updating in the additional comments and redirecting to the sp portal.Just wanted to know from where  these actions are trigerring.

Is there any OOB topics to refer into it.
Can anyone confirm where exactly these configurations are made to do the modifications.

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