MS Teams Virtual Agent cannot connect to live agent for Android users only.

dsamonte
Tera Contributor

We have an incident where Android phone users are stuck waiting when trying to chat with a live agent from the MS Teams app. But if a colleague uses an Apple phone or through the Service Portal in a laptop, asking for a live agent works fine. Has anyone else had experienced this before? What should I check to troubleshoot this kind of issue?

 

 

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