MS Teams Virtual Agent cannot connect to live agent for Android users only.
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02-14-2024 12:46 AM
We have an incident where Android phone users are stuck waiting when trying to chat with a live agent from the MS Teams app. But if a colleague uses an Apple phone or through the Service Portal in a laptop, asking for a live agent works fine. Has anyone else had experienced this before? What should I check to troubleshoot this kind of issue?
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