Hi All,"Comments should be visible externally to the submitter. Work Notes should be visible internally only to fulfillers" - this is possible in native UI perspectives for agents. is it possible for opened for/ subject person in esc portal ?I know o...
Hi Team, We have a requirement wherein we have different catalog task gets created.We need to show the Due Date of each task in the service portal in Submitted Request Page.Can you tell how to achieve this?Is there any documentation?
Hi All, We have enabled the Virtual Agent on the portal. Now, we also need to enable voice support for the Virtual Agent using AI.Can someone please guide me on how to enable voice functionality for the Virtual Agent?
I have created the 3 email client template for the negotiation table so their is client requirement if the user has role1 then only he will able to see template1 if he have role2 then user can able to see template2 this way all three template will be...
I there a way we could copy the history/activities (state changes, assignment group, etc) from one record to another? As of now work notes and comments are the only updates that is working.
The issue is on service portal.The user able to see problem's ticket number but not incident's & change's ticket number.The user is having snc_external, sn_incident_read, sn_incident_write, sn_problem_read, sn_problem_write, sn_change_read, sn_change...
I am trying to setup a ServiceNow AD sync using LDAP configuration and import set table ldap_group_import. How to handle the scenarios when groups are removed from AD? How do i remove those groups from ServiecNow?
We have existing record producers with mandatory HTML variables.If a user fills out all mandatory variables, they can submit the form with no issues.If they forgot to fill out a mandatory HTML variable, they'll get the validation error saying some fi...
Hello community,I'd like to know how to re-open closed Incidents and Problems when we close them by mistake.If you know the OOTB solutions, it's ideal for me.Thank you.
I want to give a user attachment ability only on a table. The user should not be able to edit other fields on the record, he/ she should only be able to access the attachment on the form. There are some already existing write ACLs on the table for ot...
Hi all, I would like to start using Outlook Actionable Messages for our employee survey to increase response rate, but it doesn't support two of the questions we use today - image scale and multi-select choice. Are there any plans to include additi...
Hello Everyone,Have you ever implemented a print button to document viewer? If yes, can you let me know the steps which you've performed. ThanksArun
SAM: software entitlement [alm_license ] total cost shows zero in list view and shows $15 in form view.what might be the reason?
Looking for a place to find all main ServiceNow Decks as well as module decks to present internally and to clients
Hi Community,I'm currently working on a project that integrates ServiceNow's Virtual Agent with an RPA bot to retrieve invoice data from Coupa and SAP. However, I'm facing a timeout issue.Here’s what happens:The Virtual Agent initiates the process an...
