Hello,i have a requirement , there is a decision field in Virtual agent which is --- would you like to add a comment and there are 2 choices yes/no if user dont select yes or no and type the comment instead of selection 2 choices then it should add a...
I have a requirement to add Latest comments on incident on Virtual Agent Card, I have to show short description, state and latest comments. When i am adding the comments field on card latest 3 comments are showing , i want to show only 1 latest comm...
Hello All, I have created a custom workspace with a List Page Template. I have configured the lists I want to display and they work well.My problem is that when I click on a record link I want to display the record on the classic view, I'm not sure ...
can Anyone explain about the integration, and how many ways for using them and what difference Between Them .
Flow is the modern, recommended tool for building automated processes in ServiceNow, featuring a low-code, visual interface with reusable actions and better integration capabilities. Workflow is the legacy tool, which is still supported but less intu...
Hello Community, There is an OOB UI Action called "Resolve" on incident form within Service Operation Workspace.When I click button, enter data to pop-up fields and click "Resolve", all data is inputted correctly, but form do not save.I was hoping s...
Hello, I’ve got a catalog variable called departing_customer (reference to sys_user). On the catalog item form, I already concatenate the user’s name, employee number, and title — so it shows something like:John Smith – 12345 – Software EngineerThat...
I have an attachment and i have added via catalog item view and it s available in the RITM after creating a request, but it s not present in the Sctask. How can i bring in Sctask ?
Hello, I have a directive to enact the suggestions made on my impact scorecard When I go to update the glide.integrations.active.session.life_span property we had it set to 0 ( never expire) and we need to change it an actual value to be in complian...
Hi Experts I see these price quantity and total when I navigate to My Tasks page using Employee Center to see my approvals. How do i hide this?
Background:We had a report called CSAT Survey that pulls insights from the Assessment instance table. The report contained around 600 records, and when exporting the data to Excel, we noticed that only a few columns had values while the remaining fie...
i need to configure virtual agent
Hi team, After upgrade while we were testing some test scenarios we encountered a error : java.lang.NullPointerException: Cannot invoke "com.glide.script.GlideRecord.getViewDefinition()" because the return value of "com.glide.script.GlideElement.getG...
Hello, We are currently implementing Now Assist and I am having issues with the chat box's branding. It is not accepting any changes to the colors that I make. I believe everything is configured correctly because when I change the icon or chat head...