ServicePortal widget into a PA dashboard
I have created a service portal widget using PA indicators and now i want to add sp widget into PA dashboard is that possible?
Forum Posts
Creating Incidents Using Virtual Agent
Can any user create an incident using Virtual Agent or do they require a specific role to be able to (eg. itil)?
Resolved! On Change Client Script for Catalog Item Multi Row Variable Set
Hello, I have the below multi row variable set. How can I have the "Total Weight" and "Total Price" automatically calculate once "Unit Weight" is populated. "Total Weight" = "Quantity" x "Unit Weight""Total Price" = "Quantity" x "Unit Price"
Hr case Restriction for subject to under employee center my request tab
we would like to implement restrictions regrading HR case for individuals who can view them in the "My Request" tab. at present , anyone listed as a subject to a person in HR case can access the details of HR case can access the details of HR cases i...
Adding Support/Change/Managed by groups to the updated CIs based on the classes.
Hello All,I’m working on a requirement where we need to automatically assign Support Group, Change Group, and Managed By Group to Configuration Items (CIs) based on their respective CI Class.We have a predefined mapping of 28 CI Classes and their ass...
We are not seeing the users who check in on the Now Serving screen
Hi Community, We are facing an issue with walk up serving screen that we are not able to see any users in the now serving screen, i have checked below configuration of walk-up location. All configurations are in the place but not sure it is not worki...
Resolved! Making a draft item active is restricted
Hi I am trying to progress through the ServiceNow CSA course module 5.2 create a catalog section. It seems that the Infinity HHD status is "not active" and it wont allow me to change it. Could I please get some help or assistance on this matter? Wou...
Resolved! UI issue with variables
Hello! I have a variable on a record producer that is hidden. I have a dropdown selection of two choices. I want this variable to show when either choice is selected. Currently it does show up but i have any issue.If i select Choice 1, the variable s...
in incident table need to show teams icon if user click on it then it should take to assigned person
in incident table need to show MS teams icon if user click on it then it should take us to assigned incident person Microsoft teams chat window
Resolved! Auto Populate Assets of Requested for in Order Guide
Hi All, We are using order guide - Employee Transfer RequestIn that Asset Return is 1 item where all the assets of Requested for should be auto selected I am using this script but its not working. The data is not getting auto selected on portal.List ...
Displaying exact date from the cmdb_ci record creation to current date when the record is loaded
When a user opens a CI record, an informational message should display the age of the record from its creation date in the format "Years Months Days Hours Minutes". For this I tried using script include and client script from a scoped application to ...
Resolved! Duplicate problem created post closure of P1 incident at the same time
Hello Everyone, We have identified an issue where, following the closure of a Major Incident (P1 incident), duplicate problem records are being created. One record is generated under the user's name, while another is created by the system.This occur...
Resolved! Catalog Variable that displays a users Direct and Indirect Reports
Hi,I have a request for a catalog item that requires a field that references the sys_user table to display a managers Direct and also Indirect reports (No other users should appear). I've had no issues getting it to display direct reports with a refe...
RE: Hide/ Disable Chat option in CAB WorkBench
Hi All, As part of my project requirement, I need to hide/disable the chat option available in the CAB Workbench.Please suggest the best possible solution. Regards,Nandini
Does OLA consider the legacy data ?
We are setting up new OLA, will it consider the 2024 Incident/Case record ? Or for the day we set up OLA, from that day the current data will be considered ?
