Need Created Report in platform anaytics

[sivananda80]

Hi Team,

I need to create the following reports:

1. % of Incidents Caused by a Change

2. % of P1 Incidents with an Associated Problem

I tried creating the first report as shown in the screenshot, but it is not displaying the expected results.

For the “Caused by change” field, I need the report to show:

• The count or percentage of records where "Caused by change" is empty, and

• The count or percentage of records where "Caused by change" is not empty.

Could you please review and advise on the correct way to configure this report?

Thank you
Sivana

[Mark Manders]

You will need to run PA on this. 'Caused by change' is not a true/false field. It will show you what change it was caused by. So you need a formula indicator that divides all incidents with caused by change filled by all incidents.

And the same for the Problem requirement.