Need to find the mechanism that is updating the count of the unread messages on Now Assist Chat

[mercadcla]

Currently we are running NowAssist Virtual Agent on our Zurich version instance. From the end portal, there is a red badge count that notifies how many unread notifications the logged on user has. Need to find the mechanism that is updating the count of the unread messages on Now Assist Chat as we need to set these notifs to read after 7 days.

[abbasshaik4]

Hello @mercadcla,

Please refer to the link below:

https://www.servicenow.com/docs/r/xanadu/conversational-interfaces/now-assist-in-virtual-agent/using...

https://www.servicenow.com/docs/r/conversational-interfaces/virtual-agent/configuring-va-notificatio...

https://www.servicenow.com/docs/r/conversational-interfaces/va-mobile-unread-messages.html

If it is helpful, please mark it as helpful and accept the correct solution; by referring to this solution in the future, it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[mercadcla]

Thanks, but is there any configuration that allows an admin to define the retention period for unread notifications.

[abbasshaik4]

@mercadcla , please check this link - https://www.servicenow.com/docs/r/zurich/platform-security/identity/configure-retention-period.html

If it is helpful, please mark it as helpful and accept the correct solution; by referring to this solution in the future, it will be helpful to them.

Thanks & Regards,

Abbas Shaik