Need to send custom Notification related to Survey without hardcoding URL / using System properties

[Abhilasha G T]

Hi Team,

1. I have created one custom Survey, for below use case,

* When incident is moves to closed, survey emails should triggered to caller

2. Created one custom notification on Incident table  like below 

3. In the tab what it will contain i added one email script 

4. email script written like below,

var surveyLink = new AssessmentUtils().getAssessmentInstanceURL(current.sys_id);

    var surveyUrl = '<a href="' + surveyLink + '">Take our survey</a>';

    template.print(surveyUrl);

5. Email is triggering and also caller can see the survey and update

    Error : as an admin am not able to see the survey i configured in the preview notification , once i click on the link it  showing 

and also in the email logs , when i checked with preview email? same above error

How to resolve this issue?

[Ahmmed Ali]

Hello @Abhilasha G T 

This is expected as the survey widget checks if the survey is currently assigned to logged in user, irrespective of the roles. You can try impersonating the user to whom the survey is assigned and test.

Thank you,

Ali

[Abhilasha G T]

Hi Ali,

I  impersonating with the user with survey assigned , he can see the survey in the 

My Assessments and Surveys

But he is not able to see the survey in the email logs> preview email, see the screenshot below,

i need to fix this issue ? any solutions

Regards,

Abhilasha G T

[Ahmmed Ali · Accepted solution]

Hello @Abhilasha G T 

The function you are using expects sys_id of the survey instance, screenshot of script for reference:

You will need to create notification on assessment instance table with condition as metric type as your Survey 

OR 

You can query assessment instance table to get sys_id of the assessment instance created once the incident is closed (assuming you have configured trigger condition of Survey when incident is closed) and pass that instance record sys_id to the function.

Thank you,

Ali