Virtual Agent Greetings Custom
Hi Team, I currently am testing on how to show multiple "Show me everything" button on the virtual agent. 1. Show me everything (All topics_2. Sample (Specific Topic)
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Forum Posts
How to migrate tickets from BMC Helix to ServiceNow
Hi all, I am new to ServiceNow. We are on BMC Helix right now and want to migrate transactional data to ServiceNow. I want to start off by testing some incident records from BMC Helix to ServiceNow and take it off from there. I know there are 2 popul...
AutoPopulate active users and free text based on field value
Hi Experts,Need your help with small requirement. There are two fields called User and Name, In User field , field values contains In and Out. When user selects" In" in the Name field should be active users in the organisation ,when Out is selected...
Set the value of survey question based on url
I have a survey with multiple questions. One of them is of type radio button with the following values 1, 2, 3 based on which I am making other fields mandatory & visible.Now, I am triggering an email when the survey state changes to ready to take.In...
Button response not working in MS Teams Virtual Agent.
Hi there, I require assistance troubleshooting an issue related to user responses on our virtual assistant (VA). Specifically, when users attempt to select "yes" or "no" using the provided buttons on the VA interface, it fails to register the respon...
Including Downloadable Forms on Record Producer
As an end user, we want them to be able to download a form that is attached to the record producer. Once the form is completed, we will require them to upload it before submitting it. How am I able to add a downloadable file?
Resolved! Requested Item/Requested For field is empty on the filter list but not empty in the ticket
NOTE: This is a strange one! I was running some list filters off the Requested Items (sc_req_item) table and noted that some rows were returning blank values in the Requested For field. However, when I open up the Requested Item ticket itself, the R...
Virtual Agent Experiences: Restrict Access to Department or User Criteria?
Greetings! We have created various Virtual Agent Experiences in Conversational Interfaces, and we would like to have those specific experiences appear for specific users, based on User Criteria (ideal) or Department name (second choice, but will work...
Resolved! How to find login user is manager or not
I want to check whether current user is manager or not if he is manager then I want to auto pop all user under that manager in reporteer field and that field will be visible if that user is manager if no that field is not visible on catalog iteam
Automate LDAP Connection test
Currently have a scheduled job that runs weekly to remind my team to test the LDAP connections. We manually test the connection of each LDAP server we have. Is there a way to automate the process for it to run the LDAP connections and send the result...
Resolved! else if condition is not working for the "None" value of variable(Variable type: "select box")
Hi All, Hope you are doing well!! I have the below requirement. I have a variable "Access type", variable type is Select box(Include none is true) and choices are 1) Single, 2) Group.Point 1: If you select the choice as "Single" a new variable "Sing...
How to measure the different states exclude the Business off hours for an incident
I want to report on how long an incident spends wihtin a certain status. For example and Incident is created -> work in progress -> on hold -> work in progress -> closed complete.How do I report the time it spends in the state "ready", "work in progr...
Send Large File to User From Virtual Agent
Hello everyone, I have a Virtual Agent topic that creates a large amount of output and emails it to the user. The problem with this is when the email is too large, the email server rejects it. What are alternate ways of getting this output to the use...
Auto resolution and auto closure using AI
How to auto resolve ticket using AI i.e, we need to give resolution steps and close the ticket automatically using AI..?
REST API for Catalog Items
Hi Team,I am using REST API to submit the service request. In catalog item form we have variable called name and it is reference type. When I am sending the information in REST API for reference field i am using sys_id. Instead of sys_id is it possi...
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