Regarding attaching the email as an attachment
Hi Team , We have a requirement to attach emails as an attachment to a record whenever new email is added to the record. Could you please suggest if we can achieve that.
Forum Posts
client script to change date and time value of field b based on the users time zone while form load
Hi, I have a ask in which when fieldA is changed, fieldB (dateAndTime field) should populate the current date and time based on users time zone. Also when any other user opens the form the fieldB should be in the current users time zone, if there is ...
Resolved! Correct user field in the Request table for sending surveys to the end user
Hi, I have a requirement to trigger surveys for every closed REQUEST(sc_request) to the requested for(end user) field.Since 1 request can have multiple RITMS, the survey should be triggered once the complete request is closed with all the RITMS in it...
I am creating a additional change model (network),
Hi Experts, I am creating a additional change model (Network), I want to add default (change_sv_management) and selected CI approval group as approval group. Once the approval is given from both the group then only it should move to schedule state....
Resolved! Automate the process to copy changes from one ServiceNow instance to other
Hi, I have a requirement that, for the basic changes like change in name or short description of a template, I need to implement a functionality that on a regular interval these changes should be copied to other instance. so that changes are in synch...
adding multi checklist to task in flow desin
Hello,Can someone please help me add a checklist to the task in the catalog task table form using the Flow Designer?I created a checklist record and a checklist item record, which initially allowed me to configure only one task with a single checklis...
How to restrict state changes of task which is in related list tab from case form
From case form i am able to change the task state to close even though the task closure code is mandatory, how can i abort it and show fill mandatory field and then close the task
Resolved! Odd behavior on MRVS - will not allow a duplicate entry in one field
We have an MRVS on a catalog item that is asking for Asset tag, Serial Number, Model, Make, Support Group and a couple of other fields All are required When we enter NA on the Serial number on the 1st row it is fine. If i try to enter a second row an...
Ensure tables sys_ux_style and sys_ux_theme are excluded from a clone back"
How can we Ensure tables sys_ux_style and sys_ux_theme are excluded from a clone back" . I am unable to understand this .I think because of this i am unable to add required header color to my instance. Can someone help me in this..Thank You!!
Request is not getting closed after RITM is closed completed
Hello Friends, I have created a flow. In that after all the logic I am closing the Catalog Task.Once the Task is closed, RITM is auto closed to Closed Completed.But the Request is still in OPEN state. Please suggest what can be the issue.THank you
Resolved! Convert BR script into Custom Flow Action
I'm trying to convert the following BR into a custom flow action with a script step. However, I'm having difficulty putting it together. Any help with the input variables, script, and output variables would be greatly appreciated. The business rule I...
Parsing and decoding CSR File in service now
Request if somebody can share the code for parsing and decoding the CSR file in ServiceNow.
Changing priority is restricted by using Before Business Rule
I don't want to allow the user to modify the Incident Priority once it is created.So, restrict the user in changing the Incident Priority by using Before Business Rule (even the condition should be in scripting).
Child incident's resolved date should be same as the parent incident's resolved date
Hi All, I have a requirement that the child incident's resolved date should be same as the Parent incident's resolved date. How to achieve this? Thank you.
Change Report help
Hi Everyone,I need to create a basic list report to show active change requests with the impacted services. I am able to display the data either using change_request table or task_cmdb_ci_service. However, the problem is it is only displaying changes...
