We have our system setup where when an employee submit a ticket both a parent and child ticket is created. We want to remove the child ticket from being created all together because it is not needed.
I'm attempting to use the mailto. email approval for 3 x different approval options and 1 x reject, but the workflow defaults to the same option no matter which of the 3 x approval options are selected. Any help or pointers would be much appreciated
Good afternoon everyone I really really need assistance today please. I have been battling with the same thing for a week. I tried client scripts, ui policy, ui action etc. My goal is to report on the reason why an incident was reopened. By default t...
How to get report of flow designer where we used send email action
Hi, I am facing some issue while creating Solman ticket in ServiceNow. We have update with correct Endpoint URL's still getting error message while trying to create Solman ticket in ServiceNow, How to troubleshoot I am attaching the error message scr...
Hi All, Need help on define Business rule to enable a email notification in emergency changes to Technology Approver , Business approver, Major Incident Manager(MIM) and Change owner when Emergency change moves from implement to Review state.
I need to have a user criteria in "Available for" section of record producer.criteria is - if any user belong to 2 groups (A and B) and have "HR Team" in his HR profile's "Job code" field, then only this record producer should be visible.how to match...
Hello everyone, We are adding the awesome System Status v2 found in the Share portal and developed by Andrew Albury-Dor and we noticed that users without a role, when clicking the button I'm Affected Too in the Current Status widget, the incident cre...
Hi, How to trigger/send notification with specific user name(FROM address with specific user name). Thank you.
We just upgraded to Washington DC and faced an issue within the Org Chart widget (Organization Chart (EC)).This is what it looked like in Vancouver:and this is what we got after an upgrade:No styling to the card container at all. For managers it work...
Hi, Assigned to field is list collector data type. when active value changes into false into sys_user table, the value should deactivate into assigned_to field also(cmdb_Ci table). I have tried the below script but it removed all assigned_to field va...
Hello, Is there any value calculator, ROI template available to show the value of Virtual Agent post- implementation ? (E.g. productivity gains, savings, optimization, CX,etc)I believe there are many ServiceNow customers who has Virtual Agent, I woul...
on my ATF test how to resolve conflicts on normal change request I already set recommended dates for the start and end planned date but it does not change the conflict status from conflict value which is happing on ATF test but working on normal pro...
Hi all,I have a a field on a catalog item called risk ending date(It can be either date or date/time type). I need to send an email notification before 90th,60th and 30th days of it's ending date. I used this script in the timer activity but the time...
I want to have a link on an external site so users can submit a request. What is a better way to do this? IS a custom application right way or catalog item? We dont want users logging in to servicenow so wondering what would be a better solution.