We have multiple categories and subcategory selection in incident form. We have multiple support group available to support each application. What the best practice to assign the assignment group automatically based on Category and subcategory select...
Good evening,I have a Flow built in Flow Designer which is running against an Item which is an Order Guide.I want the flow to wait for approval then;if Item = "cat" raise 3 sc_tasks assigned to different groupsif item = "dog" raise 2 sc_tasks assigne...
Hi everyone. I'm reaching out for help regarding a recent story I was assigned where a work order template is uploaded into a Project Task. Ther ask is to have the excel file being uploaded into ServiceNow checked to determine if a cell has been pop...
Hi,when I open the virtual agent designer in my PDI, I am getting the getting the error message "Some features may not be available because the connection to NLU Service is not available. Please try again after some time. If the issue persists, log a...
In my virtual agent topic I have a dynamic choice input which is being populated form a table using a script. As there are many records I am limiting the options to 5 but I want to implement a show more option in the list when selected will show the ...
@Robbie, I am just checking you are getting these messages before providing the details
Hi all, I have a requirement that, I should create a view for all the principal class(82 tables) that has some key attributes. My question, can we create a view only for cmdb_ci(parent table) will it inherit to all child tables---I tried this but it ...
I'm using this br but setabortaction is not working as it shows invalid update but shows the error message(function executeRule(current, previous /*null when async*/) { // Add your code here var gr = new GlideRecord('incident'); gr.addQuery('stat...
Am trying below script as Custom Action script as #step 5 below in Flow Designer as part of a subflow. 1. Create Request Record2. Create Requested Item Record3. Create Catalog Task Record4. Look Up Checklist Template Record where (Name is myChkLstTm...
Hi Team, sometimes you only know the user and not the assignment group. How can you then get the group suggestions in order to set the correct assignment group in the form? (Incident, Problem, Change) BR
Hi, In streamlining our server commission and Decommission processes, we've identified a significant bottleneck in the traditional way of selecting servers individually specifying their configurations, and adding them to the cart separately. This rep...
We have a request to change the color of the standard change card on the landing page. It seemed easy enough except the color in the Standard change model is a yellow but we current have blue in the landing page. Any idea where this can be set othe...
Hi All I have a requirement where i have written a before query BR,I have 3 rolesIt_user , pay_user and admin i need to show ticket type = it if i have it_user roleand ticket type = pay_user if i have pay_user role but when i have it_user and pay_use...
Hi All,gs.hasRoleExactly('itil'), is returning undefined. But gs.hasRole('itil') is returning true please help.
1. My requirement is there should be a UI action in the RITM table named "create bulk task".2. Once the user Clicks on it, it should ask to attach an Excel or CSV file.3. Once the user attaches the file I have to map it to the desired data source and...
