Hello, I wanted to know how to redirect knowledge article link in VA Agent search result to current instance. When I search for a query in Virtual agent I get list of knowledge articles and catalog items. Now when I click on any knowledge article or ...
Hey! I have 2 list fields on the incident table, both have a sys_user_group table in the list. I require that if I delete one group in one field, it should automatically be deleted from another field too, if I delete multiple groups, the same groups ...
Asking for some help please.Want to take the selected item from the Lookup Select Box to populate the Request with information from the cmdb_ci_computer table. - I am either getting nothing or getting undefined as returned value. Catalog Client Scrip...
Hi Expert!!Please help me to change the OOTB following option on virtual agent conversationThanks
hello .I need help for this task in the Virtual Agent > Categories I didn't find new button. please help me to do this task Create a new topic category for Virtual Agent1)Navigate to Conversational Interfaces > Virtual Agent > Categories2)Create a ...
Hello friends< i have a request to add a filter condition in the affected task, i use a BR on first but the client told me that it was done already on the Incident table so they are happy to have the same solution as there ( see picture bellow )- Ins...
Hi, We have a reference field on incident form called Product Instance.We need to make the Product instance appear in a custom related list.I have created a relationship but i am not able to retrieve the Product instance from the incident.I think i m...
I am trying to create a Normal Change through workflow, using an existing standard change template.How can we do that ?
how we can stop sending Notification in ServiceNow in case of auto rejecting scenario? like in my case of scenario notification should triggered if it is rejected by LOA Advocate or Manager orHRM but we have a functionality that if incident is pendi...
I have had a request from our Servicedesk to remove or hide Assessment Instances records for a specific year we went live with surveys this year but records created prior to going live are appearing.
I'm trying to create a flow to automatically produce a new incident based on an existing one that the customer has no access to. When we have an outage-like ticket (but not using the outage module), we want to display some basic info to the customer...
Hi, I have a business requirement to create some notifications for a custom table we have, and the notification should not send to particular email addresses. I have stored those restricted email addresses under a system property. Now, I need to have...
On a record producer, we have a reference field that looks at the cmn_location table for Accounts. On submission, I want to set the short description to: current.short_description = producer.account: 'Order Number: ' + producer.u_order_number + ' - P...
Similar to the system property glide.ui.per.page that allows updating the max number of rows that return in a list on the platform, I added 500. I do not see a property or a way to do so but figured I'd ask if anyone was able to do the same for Serv...
When the Change type is Emergency, I only want to by default show P1 and P2 priority Incidents under the "Incidents Fixed by Change" Related List slush bucket. Is that possible?
