Need to send notification to assigned to user of the record

[suuriyas]

HI Community,

I have a scenario where the notification needs to be triggered to assigned to user of the record whenever the update is happen in the record (additional comments update).

But we already have 2 notifications in place one to assigned to user and other to watchlist your

condition for assigned to user:

condition for watchlist user:

both the content (body) of the mail is same for these notification.

But the thing is notification will only triggered to assigned to user only when state changes and additional comment

updated 

Now i need to send the notification to assigned to user when any additional comment is updated even without changing the state of the record notification needs to be trigger.

I can add the assigned to in watchlist notification by that way notification will be triggered to assigned to user also without changing the state but the problem here is when the additional comment is updated and state got change at same time 2 notifications will be triggered and assigned to user is getting 2 notification (if i add  assigned to in watchlist notification ) i dont want this to happen 

Is there a way to send notification to assigned to user without triggering both the notification 

How we can achieve this

Thanks in Advance

[Ankur Bawiskar]

@suuriyas 

2 ways

1) have a separate notification and send to Assigned to user with proper conditions

OR

2) use flow trigger as Record updated and comments changes and use Send Email

If my response helped please mark it correct and close the thread so that it benefits future readers.

[suuriyas]

HI @Ankur Bawiskar ,

Thanks for the reply

Yes i thought of creating a new notification that will send to assigned to user but im not sure about the condition like what condition need to be added so that no 2 notifications will be triggered for same comment update

[Ankur Bawiskar]

@suuriyas 

why 2 notifications will trigger?

If notification condition satisfies for 1st then it will send 1st email

Now your requirement is new so it will send email as per your new notification

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@suuriyas 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.