Is there a way for Virtual Agent to identify trends in incidents and notify users?For example, if a user asks VA: Why is appX slow today? ... can VA determine if there's an issue with appX and advise the user? Or will this require custom code?
Hi All and @Brad Bowman I am auto populating some data in mrvs with the help of on change catalog client script. I want to hide '' Remove all '' button from MRVS so no one can delete the row from mrvs. I have tried the logic that I found from commun...
Hello I have a Record Producer that uses a Catalog Variable set up to be a Lookup Select Box as per the requirements of my client. I am trying to set up this variable to return a reference but it doesn't appear to be doing that. It's returning a St...
Hello I would like to know if it's possible to use ITSM TI in a CSM/FSM Workspace or it is reserved only for Service Operations Workspace ? Best regards, Nenad
Hello,I want to change the French translation of 'Overview' from 'Vue d'ensemble' to 'Vue d'ensemble de mes tickets', how can i do this change ?
How to pause SLA if Keywords matches.Like if incident comments or work notes contains "Test123" SLA needs to be stopped.
I'm trying to change the name "Vue ensemble," but I haven't been able to locate where to do that. Does anyone have any suggestions on how to find it?Thank you in advance!
Hi Team, I have requirement, where if I move a ticket in awaiting vendor .Need to visible a field for agents to track how much time passed for incident in awaiting vendor ,if 24 hour passed in this state need to send notification and change the stat...
We are creating issues in Jira whenever change request are created and assigned to Hardware Group.We got the requirement to link change task as well to the issue of Jira? how can we proceed.Note: I am doing integration with Jira Spoke.
Having set up Teams integration app, I want to make a rather complex notification rules. The examples are like using cc and bcc-ish rules on each incident record. Now that I can make a notification rule that applies to all the notifications. Are ther...
How to bring back the discuss button that has been removed by below mentioned process: To deactivate Sidebar: Change application to: Omni-Experience Standard Feature Set 1. Go to 'Settings' under 'Conversational Interfaces' in left navigator2. Select...
I would like to scan a barcode (asset) and retrieve additional data or tags linked to the scanned data. Example:I scan in the Sheet ID 19233 & in lines below, it populates the fields for "Parts Included" or "Model". Additional functionality requeste...
I made a flow that looks at the variable ownership table and gets each variable thats displayed on the RITM and prints them in the description. I was wondering is it bad to make Flows that use the Lookup records for task like this?
Hi! How do you remove the buttons on the side in the workspace? Attached is a picture of the buttonsin table incident
I need to create a Record Producer that will delete a delegate record from a User record.This is the script I have so far. When I select a delegate to remove & I submit the request the delegate is actually added to the user record, not deleted.
