Hello Experts, I have a workflow which has a 'approval user' where it is doing the following scripts // Set the variable 'answer' to a comma-separated list of user ids and/or group ids or an array of user/group ids to add as approvers.//// For exampl...
Hello EveryOne, I have requirement where we have imported around 30K records from third party tool into our custom table. In this custom table we have the name of the role, owned by , approval type ,service offerings and FID fields. Based on the FID ...
How do I create a report where it counts for both Incidents and Requests assigned to an agent? Our helpdesk team is working on both incidents and requests. I'm creating a dashboard that will show how many combined incident and request for each agent....
Hi not sure if anyone else is doing this but we have designed a custom input control that renders an adaptive card in MS Teams. We have the Conversational Integration with Microsoft Teams for Virtual Agent 6.1.0. If the user types a message in the...
Create a related list in INC form which will store the value of past Caller details. Detail explanation: there should be a Related List name "Store Past Caller" under that tab, there should be the Name and email of the caller whose name was earlier s...
Hello all, I am facing an issue where user has itil role and that role is added the glide.history.role property along with few other roles. I have an read ACL on this table with itil role added. Despite everything in place, the user cannot able to ac...
Hi, I've a requirement to increase the size of the description box(from task table) on NOW Mobile. Then from one of the servicenow KB article I had done few changes on 'task_instructions' column on Dictionary Table. I've increased the Max length colu...
The "Refresh from LDAP" UI Action does not query LDAP . The sample users have the Source field populated to match the LDAP source data. We get the expected "Reload of LDAP data for [user] has been started" Info message but it doesn't load the record ...
Hello,I need some advice on how to automatically create a task every month and it be assigned to a group. Is it possible to do this as a private task instead of a catalog request task? I appreciate your help. Thank you!Wendy
hello All,Appreciate you response and help.I have a client script on a incident form to limit the number of users to be added to additional assignee to only 2.The script written gives the needed error message, when more than 2 users are added, but co...
On one of the catalog item Submit button is missing. Not sure what is going on. Any ideas? Other catalog items have it
How to get the device age with the help of get warranty start date in the below variables and also have to validate that if the age is <=2186 days.Please suggest.Thanks in advance.
Hello all, Assignment lookup rules is working for all tables in service now? or only for incident table?
Hello,Appreciate your help here. I'm trying to craete a catalog UI policy on incident form.The requirement is to show additional assignee list when the a certain configuration item is selected.1.I created a catalog UI policy for Create Incident catal...
Hi, Can we integrate assistant GPTs in our virtual agent in serviceNow with API call ?
