HI Community,
I have a scenario where the notification needs to be triggered to assigned to user of the record whenever the update is happen in the record (additional comments update).
But we already have 2 notifications in place one to assigned to user and other to watchlist your
condition for assigned to user:
condition for watchlist user:
both the content (body) of the mail is same for these notification.
But the thing is notification will only triggered to assigned to user only when state changes and additional comment
updated
Now i need to send the notification to assigned to user when any additional comment is updated even without changing the state of the record notification needs to be trigger.
I can add the assigned to in watchlist notification by that way notification will be triggered to assigned to user also without changing the state but the problem here is when the additional comment is updated and state got change at same time 2 notifications will be triggered and assigned to user is getting 2 notification (if i add assigned to in watchlist notification ) i dont want this to happen
Is there a way to send notification to assigned to user without triggering both the notification
How we can achieve this
Thanks in Advance
