NLU/keyword topics does not load in Virtual Agent Designer

FatmaAfacan
Tera Contributor

2 hours ago

 

NLU/keyword topics does not load in Virtual Agent Designer. Does anybody have any experience on that please?

 

FatmaAfacan_0-1769708339299.png

 

0 Helpfuls
  • 105 Views
2 REPLIES 2

Its_Azar
Kilo Sage

an hour ago

Hi there @FatmaAfacan 

  1. Open the existing intent from the source NLU model.
  2. Create a new intent in the target model.
  3. Manually copy over:
    • Utterances
    • Response configurations
    • Intent description
    • Sample phrases

Have a look at this KB - Custom NLU Intent Not Appearing in Associated Intent List for Virtual Agent Topic - Support and Trou...

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
0 Helpfuls

PoonkodiS
Mega Sage

an hour ago

Hi @FatmaAfacan 

May be you don't have any topics to show.That's why it is keep loading.Create a topic and test it

PoonkodiS_0-1769710554779.png

I could see my topics. 

 

Did my response helpful to solve your issue for the previous question?If yes, kindly accept my solution

 

Regards,

Poonkodi

0 Helpfuls