I am unable to find the shopping cart and top request in the production environment

pusalam68809902
Tera Contributor

4 weeks ago

pusalam68809902_0-1769421255919.png

I am unable to find the shopping cart and top request in the production environment. They are visible in development, but not in production. I also checked the widgets, and it's not available. could you please help?

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2 REPLIES 2

Its_Azar
Kilo Sage

3 weeks ago

Hi there @pusalam68809902 

 

UI macro "catalog_cart_v2" may have been inactivated OR it is missing on the instance.

Resolution

Activate UI macro "catalog_cart_v2".

  1. Go to "UI Macros"
  2. Search for name "catalog_cart_v2"
  3. Activate it.
  4. Save

If this UI macro is missing in the instance, please follow the below step.

  1. Download the attached OOB version of the UI Macro
  2. Open any list view (e.g. sc_cat_item.list)
  3. Right-click on a column name
  4. Import XML
  5. Select the XML file downloaded from this KB article

follow this KB for more info -"Shopping cart" including "Order now" button is missing in an order form - Support and Troubleshooti...

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
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pusalam68809902
Tera Contributor
In response to Its_Azar

3 weeks ago

I have checked in UI macros They are available in both Prod and Dev. What other option should we check?

 

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