Not able to publish custom NLU Model

[Hardeep Singh]

We are facing issue in publishing custom NLU Model. We have added utterances and vocabulary in NLU but at the time of publishing it is not getting published. Publish button is not working.

For example: Whenever we are adding new language in the existing model then we are facing issue in publishing the model like adding utterances in other language other than english, it is not getting published. 

Please help to troubleshoot the issue

[Sujatha V M]

@Hardeep Singh  Did you try to follow the below article? I have also faced this issue and was able to fix it. 

NLU Model training creates a new record in table [ml_solution] for the trained NLU Model solution throwing an error and unable to publish or test, as the "Publish" button is greyed out. : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952640

https://www.servicenow.com/community/virtual-agent-nlu-forum/unable-to-publish-nlu-model/m-p/2753447....

[SnehalataK]

Hi Sujata, We tried this but its not working. Publish button is not greyed out.. its enabled but whenever I click on it its not working.

[sarahwang]

I have this same issue, the publish button is not greyed out but nothing happens when I press it.

[Sujatha V M]

@SnehalataK  @sarahwang Which version are you using currently and is it happening in particular instance? 

Check stats.do on the filter and compare the patch version if it allows to publish in other instances.