Help needed on transform map

Hello All, I have just started working on transform map. I need help on below requirement how to achieve. I have field on source table u_company. In target table there is field company. I need to map through script. Incoming values have to be matched...

Inbound email actions

Hi , I have requirement where I need to trigger inbound action on new , reply and forward as well is it possible in flow??

Live agent chat automated message : This conversation is timing out. Are you still there?

We have a requirement to remove the message "This conversation is timing out. Are you still there?" that appears on the user's side after a period of inactivity or when the chat is idle.Currently, the system property com.glide.cs.idle_chat_reminder_m...

Team I want to update CI relationship mapping in CMDB and import it to snow,is there a way to do it?

Parent child incident updation ,closure and dependency

Hi Team ,I am receiving tickets in snow with tags of parent and child ,but have noticed the below issues and seek solution  :          - I  have to manually merge the child to a parent ticket-Updates from parent are not flowing to the child -Closure ...

How to check mean time to close a change request and to approve change request ?

Flow Designer giving error on Run As: System User

We have a flow that is throwing an error in Create record for sys_user_grmember table.Error:Although we are encountering this error, the group was still added in users' profile so this does not make sense.In our properties, the Run As is set to Syste...

Unable to add indicator to Dashboard

I have created a manual indicator and set with values. Then tried to add the indicator to the dashboard navigating to add widgets - > performance analytics. Then tried to search for the widget, but the widget is not populating on search. what could b...

how to track the reply and reply all emails from the procurement case form

how to monitor the procurement cases when sending email from procurement case in service now using reply and reply all buttons using the flow designer.we had tried with references tag, this references field not showing in email headers .Even Message-...

I have to assign user in assigned to field based on field value in catalog item.

Hi,  I have to assign user in assigned to field based on field value in catalog item. I have catalog item and in that there is variable called 'ABC' that is a select box field and it is having values 1, 2, 3, 4, 5, 6 and when user submit request for ...

Survey Designer - reference field with reference to multiple records

Use case: My customer needs a survey that allows users to select relevant vendors from a specific table. A standard reference field won't work, as it only supports selecting a single item. In this scenario, users need the flexibility to select anywhe...

Filter Configuration items base on selected Service Offering in Incident form

Hi All In Incident form I have two fields:service_offering and cmdb_ci - both reference to tablesI need to filter cmdb_ci field base on what has been selected in service_offering. Values from these fields are connected in cmdb_rel_ci table like below...

How to find if the incident is not updated in last 5 business hours in servicenow in flow desinger

Hi, I need to find out the incident which is not updated in last X business hours in servicenow.I want to use it in a flow designer . Any help will be appreciated Thanks,Nayan

Interview questions

Hi All, I have some doubts related to interview questions : 1. How to pass the current sysid or URL in the onload client script.2. You write a display business rule and script include; which one will go performance- and scripting-wise?3. Have you cre...