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How to Configure Update Frequency SLA?

I'm working to configure an SLA for Update Frequency. It should be specific to the priority of the issues (i.e. low priority = 24h Update Frequency, Moderate = 4h Update Frequency, High = 30m Update Frequency, and Critical = 15m Update Frequency). If...

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bbuttrey by Tera Contributor
  • 455 Views
  • 1 replies
  • 0 helpfuls

Resolved! Notification

Hello,I hope you are doing great,I want to create a notification on incident table, to run :  When the incident is updated by a problem : but I am stucked on the tab "when to " : Who will receive it = "assigned to"And what it will contain : I can set...

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what is the meaning of the "::" in Reports

Hello all,for example: (Consumes::Consumed By or Depends on::Used by) i think it exist more than such examples....are there more such applicationpossibilities and what is the significance of using the "::" in a report?are any information about this a...

BirgitH by Tera Contributor
  • 246 Views
  • 1 replies
  • 1 helpfuls

Resolved! Character encoding inbound REST request

I am integrating an external monitoring tool to ServiceNow. The tool is able to create and update incidents via REST Explorer API. So far, the interface works as intended, except for character encoding. I have been able to fix the encoding for whenev...

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How do add custom events to a post incident report

I am looking to automate some more information to the post incident report generated by MIM workbench in SOW, I'm looking to add things like state changes and customer facing work notes. It looks like they are set up as incident milestones but I cant...

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