I am struggling to find the right information and most of which I have already found is either vague or dated. I want a survey to be presented within the Virtual Agent when a user requests to speak to a live agent. I have tried configuring a prechat ...
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?A. Select Data Source, Schedule TransformB. Load Data, Create Transform Map, Run TransformC. Define Data Source, Select Transform Map, Run TransformD. Sele...
How to add condition on variable of multi row variable set where it does not contain any letter only digit?
We were asked to create a URL link type in SOW List for a client but this is not possible at the moment as mentioned around in the community. Is there any support and troubleshooting knowledge article for this so i can show that to them?
Dear Community members, Major incident Workbench has "Post Incident Report" Tab.As per OOO Major Incident Plugin this tab has 3 predefined attributes - Overview, Findings and Resolution (sreenshot1). However we would like to have more additional sect...
I have a deletegate form which gets open when we click on New button shown in Snap 1 , I want this dialogue box to come under the breadcrumb Home > Delegate. Please advice how to make this change: .
Hello All, Is there a way to add catalog variables to the My Request - RITMXXXXXX menu in portal ?Like in blue in picture below:I know all the variables are shown in "Additionnal Details" tab, but I would like to show a selection of variables direct...
Hello,I created a catalog item in order to let users submit their request from the portal, and I created a cancel button that will display after submitting the form and when the request is still not approved, in order to let users cancel their reques...
I have created one inbound action to create a case.As per my understanding this will trigger when the user send the email and case will get create.But for me this is working for below scenarios.1. When user send the emails that time it works2. When u...
We currently have an Out-of-the-Box (OOB) configuration that allows us to create Opsgenie alerts from ServiceNow incidents. However, we need to extend this functionality to allow Opsgenie alerts to be created from ServiceNow Cases as well.Please give...
Service Operations Workspace - Gray box displayed next to the Incidents assigned to you. In Xanadu it's showing Undefined. Any idea on this fix.
Hello! We have a need to upload pictures to our assets. Each asset will have a unique image. How can i bulk upload each image for each asset? just as an attachment
Hi Team, this might be a bit of a unique issue but maybe someone has an idea. Requirement: I need to access a webservice that is not public.The webservice runs in an azure environment and is accessible within the network via http. What we did so far:...
Im trying to create a condition within a flow that will check the "requested for" field on the request for the users location and if it matches a list of locations then create an approval.
