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Not able to receive the teams actionable notifications when the conversation is active in teams

DASAMANDAMS
Tera Contributor

yesterday

We are not receiving ServiceNow Teams Actionable Notifications when an active conversation is in progress. How can we mitigate or overcome this limitation?

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Ankur Bawiskar
Tera Patron

yesterday

@DASAMANDAMS 

Did you configure and setup IT Service Management for Microsoft 365 store app?

Could you please share the detailed steps you followed?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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