Now Assist for IT Service Management (ITSM) does include Catalog summarization

[ReshmaBhanM]

I have activated the plugin called Now Assist for ITSM it is showing the summarization on incident level but not catalog task, does Now Assist ITSM having the out-of-the-box functionality for catalog summarization. Because for me it is not showing.

[Nilesh Pol]

@ReshmaBhanM Navigate to Now Assist Admin > Skill Kit to build a custom skill from scratch for the Catalog Task since, Now Assist for ITSM does not have out-of-the-box (OOTB) summarization for Catalog Tasks.

Now Assist for IT Service Management (ITSM) • Australia IT Service Management • Docs | ServiceNow

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[Tanushree Maiti]

Hi @ReshmaBhanM 

refer this Servicenow Documentation: Summarize Request Management records by using Now Assist for IT Service Management (ITSM) 

Summarization for Request Management involves individual skills used to summarize the following record types:

• Requests
• Requested items
• Catalog tasks

These Request Management summarization skills provide you with concise summaries generated from the information entered in the corresponding record fields. For more information about which fields are referenced, see Skill inputs and triggers for Now Assist for IT Service Management (ITSM).

Procedure

1. In Core UI or Service Operations Workspace for ITSM, open a Request Management record that is assigned to you.
2. Select Summarize.
   
   • In the Core UI, the summary appears in a banner of the Request Management record.
   • In Service Operations Workspace for ITSM, the summary is generated in the Details tab.
3. Optional: When you're finished summarizing a record, you can add the summary to your work notes, copy it, or provide feedback.Option ProcedureAdd summary to work notesExpand or collapseProvide feedbackCopy summaryView more information about the summary

   Select Share. In the Share to work notes dialog box, edit the summary as needed. Select Save to work notes.

   Select the expand card icon () to view the complete summary. Select the collapse card icon ( ) to view a collapsed summary.

   If you think that the summary was helpful, select the helpful icon (). If you think that the summary wasn’t helpful, select the not helpful icon (). Note: This feedback improves the generative AI model and can help to improve future versions of this skill.

   If you want to reuse the summary, select the copy to clipboard icon ().

   If you want to check more details about the summary, select the more info icon ().

[BharatC]

Hello @ReshmaBhanM ,

You need to create a now assist custom skill to implement for catalog task

Part1:  https://www.servicenow.com/community/developer-blog/creating-a-custom-skill-with-now-assist-skill-ki...

Part2: https://www.servicenow.com/community/developer-blog/creating-a-custom-skill-with-now-assist-skill-ki...

Part3: https://www.servicenow.com/community/developer-blog/creating-a-custom-skill-with-now-assist-skill-ki...

Please mark this response as Helpful & Accept it as solution if it helped you with your question.
Best Regards

Bharat Chavan

[ReshmaBhanM]

Hello @Tanushree Maiti 

I understand it will show in the details the summarization will show up but my question is do we have the functionality available for catalog task in Now Assist for ITSM, or activate catalog task summarization do we require any other application to activate