Now Assist for IT Service Management (ITSM) does include Catalog summarization

ReshmaBhanM
Tera Contributor

I have activated the plugin called Now Assist for ITSM it is showing the summarization on incident level but not catalog task, does Now Assist ITSM having the out-of-the-box functionality for catalog summarization. Because for me it is not showing.

1 REPLY 1

Nilesh Pol
Kilo Sage

@ReshmaBhanM Navigate to Now Assist Admin > Skill Kit to build a custom skill from scratch for the Catalog Task since, Now Assist for ITSM does not have out-of-the-box (OOTB) summarization for Catalog Tasks.

Now Assist for IT Service Management (ITSM) • Australia IT Service Management • Docs | ServiceNow