Is There a possibility to populate recipients in SMS and email based on a field in Incident in MIM

[sirishanara]

I am using Dynamic Condition in Recipients List Method, But looks like there is no relation between incident and recipients list to glide the incident.

[Tanushree Maiti]

Hi @sirishanara 

refer these links if helps:

Dynamically Setting Recipients List Based on On-Call Schedule 

Using Recipient List to populate Notification recipients 

Implementation office hours Q&A - Major Incident Management for ITSM

ServiceNow & Twilio SMS: Real Time Alerts with Notify, Flow Actions, and AI Summaries