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Now Assist for IT Service Management (ITSM) does include Catalog summarization

ReshmaBhanM
Tera Contributor

‎05-21-2026 01:27 AM

I have activated the plugin called Now Assist for ITSM it is showing the summarization on incident level but not catalog task, does Now Assist ITSM having the out-of-the-box functionality for catalog summarization. Because for me it is not showing.

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Tanushree Maiti
Tera Patron
In response to ReshmaBhanM

‎05-21-2026 02:29 AM

Hi @ReshmaBhanM 

 

You need to create a new custom skill from scratch to do catalog task summarization.

Refer Now Assist for sc_task 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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