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Now Assist in Virtual Agent

ravivarmabandi
Tera Contributor

an hour ago

How to enable this need more help? option / topic. I tried checking in sys_cs_topic table didn't find any. How to enable this option?

ravivarmabandi_0-1765344013240.jpeg

 

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Matthew Green2
Tera Contributor

an hour ago

“Need more help?” is not a topic in sys_cs_topic; it comes from Search Assist / VA fallback.
Enable it by turning on Virtual Agent → Administration → Search Settings → Enable Search Assist (and optionally fallback to Agent Chat).

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ravivarmabandi
Tera Contributor
In response to Matthew Green2

17m ago

I am unable to find the option Enable search Assist @Matthew Green2. Can please help me with more details?

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