How to check which system functionality has updated record?

[The Matrix]

Hi All,

Today we have encountred something unwanted issue. Some of the Service catalog Categories has been deactived by the system. How do I check which system functionality has updated the record? like business Rule, Scheduled Job? 

Thanks

[kaushal_snow]

@The Matrix ,

By reviewing the Audit History via the History option on the form header (entries stored in the sys_audit table) and by examining transactional logs such as System Logs > Transactions, System Scheduler > Scheduled Jobs, Flow Designer executions, or script executions (Business Rules, Script Actions, etc.) to trace what ran at the time of the change.....

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[ChallaR]

HI @The Matrix , 

please find the below steps for debugging the issue -

Steps to Investigate the Source of Update

1. Check the Audit History (System Logs)
   • Navigate to:
     System Logs → System Log → All
   • Filter by:
     • Table = sc_category (Service Catalog Category table)
     • Updated by = system
     • Updated on = the date/time shown in your screenshot (e.g., 11-13-2025 14:10:29)
   • Look for entries that mention the source (Business Rule, Scheduled Job, Script Action).

---

1. Use the sys_update_version Table
   • Go to the record and click Versions (top-left in your screenshot shows "Versions (44)").
   • Open the version where Active changed to false.
   • Check the Update Source field. It often shows if the change was triggered by:
     • Business Rule
     • Scheduled Job
     • Script Include
     • Workflow

---

1. Enable Debugging for Business Rules
   • Navigate to:
     System Diagnostics → Debug Business Rules
   • Turn on debugging and reproduce the scenario (if possible).
   • This will log which Business Rule runs and updates the record.

---

1. Check Scheduled Jobs
   • Navigate to:
     System Definition → Scheduled Jobs
   • Look for jobs that run around the timestamp in your screenshot.
   • Check if any job updates sc_category or related tables.

---

1. Check Background Scripts
   • Navigate to:
     System Definition → Scripts - Background
   • Review recent executions (especially by system).

---

1. Check Workflows or Flow Designer
   • If you have Catalog workflows or flows, check if any deactivate categories based on conditions.

Please accept the solution and mark as closed if this is helpful .

Thanks,

Rithika.ch

[Ankur Bawiskar]

@The Matrix 

if the timestamp is approx same then things to check

1) scheduled job

2) scheduled flow

3) scheduled workflow

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